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VW, Audi and Skoda owners angry over fault in SOS warning system | Motoring

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The Volkswagen, Audi and Skoda group has been accused of knowingly selling cars with defective SOS warning systems that in some cases failed before the new owner had left the dealership.

Since 2018 all new cars sold across the EU have been required to have an eCall system that automatically contacts the emergency services with the vehicle’s location in the event of a serious accident. It is a sophisticated set-up using the car’s navigation system and airbag sensors, and it has its own mobile phone sim card.

But almost immediately after VAG Group introduced SOS systems in its cars in 2017, buyers of VWs, Skodas and Audis started reporting intermittent problems.

Guardian research suggests that rather than the matter being resolved by the manufacturer, almost three years on, the problem has not been solved.

Frustrated owners have described having to make repeated and often fruitless trips back to dealers, costing them time and fuel, and being without their cars for sometimes weeks at a time.

In the most recent cases, some drivers have reported that their car’s satnav and in-car phone system have been rendered useless. At least one owner of an affected car has reported being told that the problems affect a significant batch of cars made during 2020.

In May last year, VW was temporarily forced to halt deliveries of its latest Golf because the eCall emergency assist function was not working reliably. In April 2020, Skoda recalled and repaired 26,000 Kamiq and Scala models after finding that the system was not working as it should.

Flora Ellison, a teacher who lives in south London, says she has been told by her dealer that he has “no idea” how to fix her Skoda Karoq sports utility vehicle, which started playing up only four days after she had picked up the brand-new £22,000 car in December.

“You can be driving along and out of nowhere the warning light will flash up telling you the SOS system has failed and telling you to take the car to the dealer,” she says. “The car’s satellite navigation system goes haywire and you can no longer hear the other person when using the hands-free phone system.”

Despite numerous visits to the dealer, she says the problem is no nearer being fixed. She says staff eventually admitted to her that this is a well-known fault, and as a result she has asked the dealer to replace her car.

“I’ve now been told that this problem has affected many vehicles within the fleet – and that they have no idea how to fix it,” she says.

Skoda car being hand washed
Almost immediately after VAG Group introduced SOS systems to its cars in 2017, buyers of Skodas, VWs and Audis started reporting intermittent problems.
Photograph: Clynt Garnham Business/Alamy

“I rely on my car to get to work as the public transport options are very limited. When I first took the car in they gave the impression that they hadn’t seen the problem before. Only when it persisted did the true picture emerge. It would appear to me that Skoda is knowingly selling cars that have this fault. I really like the car in every other respect, which makes the whole thing even more frustrating.”

Audi owners were the first to report problems back in 2017, and there has been a steady stream of complaints from VAG car buyers since, with online posts about VWs, Audis and Skodas.

“My new Q7 had the same problem less than 12 hours after collecting my car from the dealer somewhere mid-January 2017,” wrote Isn on the Audi forum in 2017. “I had to send it in for 1.5 weeks to change the coaxial and antenna. Unfortunately the problem came back after a few days and I have to send it back to the dealer again. I have the feeling that Audi have no idea what is causing the error on the emergency call.”

Skoda owners described the same experience, followed by VW Golf buyers – again often reporting that it started within days of them picking up their new car at the dealership.

A handful of VW T-Roc owners, some who had only owned their cars for two weeks, were complaining about the problem last November. It also affected Caravelle owners, and at least one owner of VW’s ID3 electric car.

Guardian Money sent links to these complaints to Skoda. It said that without knowing the details of each of the cases, or what was causing the fault in Ellison’s car, it “wouldn’t be constructive or helpful to comment or make comparisons”. It is now examining her car and has given her a replacement.

VW, the parent company, declined to comment.

One of the problems that dealers have apparently had has been diagnosing the fault. In some early cases the sim card was at fault, while a software update appears to havesolved some problems. More recently, owners have required a new replacement control unit that in some cases has taken two months to fix.

Lisa Barber of the consumer group Which? says: “These reports of manufacturing faults with some VAG models are concerning. If the manufacturer was aware of these faults, it is wholly unacceptable that it has continued to take cash from consumers without fixing the issue. It must investigate these complaints across its range of cars, and, if needed, issue a recall to ensure these faults are fixed.”

A spokeswoman for Skoda says: “We can only comment for Skoda but it is worth noting that the cars [complained about in the forums] mainly relate to vehicles which are based on different platform architecture that use different software and hardware. The experience of our customers is of utmost importance to us. Our focus now is to investigate the issues relating to the customer’s car and to ensure we resolve this case.”

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UK mulls making MSPs subject to mandatory security standards • The Register

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Small and medium-sized managed service providers (MSPs) could find themselves subject to the Network and Information Systems Regulations under government plans to tighten cybersecurity laws – and have got three months to object to the tax hikes that will follow.

Plans to amend the EU-derived Network and Information Systems Regulations (NIS) are more likely than ever to see SMEs brought into scope, as The Register reported last year when these plans were first floated.

NIS is the main law controlling security practices in the UK today. Currently a straight copy of the EU NIS Directive, one of the benefits of Brexit leapt upon by the Department for Digital, Culture, Media and Sport (DCMS) is the new ability to amend NIS’s reporting thresholds.

Bringing MSPs under NIS “would provide a baseline for expected cybersecurity provision and better protect the UK economy and critical national infrastructure from cyber security threats,” as UK.gov said in a consultation document issued on Wednesday. Its plans are for MSPs, currently not subject to NIS, to be brought into the fold. This includes defining what an MSP does, legally, and possibly ending NIS’ existing exemption on SMEs.

“The government recognises the strong need to minimise regulatory burden on small and micro-businesses particularly in a rapidly evolving industry such as this. However, recent incidents have highlighted the scale of risk that can be associated with managed service providers – regardless of their size,” said the consultation document.

In essence, if an “operator of essential services” or a critical national infrastructure business outsources something to your MSP, prepare for NIS compliance.

And the flip side: money

Enforcement of NIS is carried out by the ICO, which is getting a funding bonus if Parliament nods through the NIS amendments. Initially coming from general taxation, in time DCMS wants to “extend the existing cost recovery provisions to allow regulators (for example, Ofcom, Ofgem, and the ICO) to recover the entirety of reasonable implementation costs from the companies that they regulate.”

SMEs across the whole British economy are already familiar with this kind of “cost recovery” activity through stealth taxes such as the ICO’s data protection registration fee.

Andy Kays, chief exec of a managed detection and response firm in London called Socura, agreed that “further market intervention is required to help raise the bar to protect the UK economy.”

“However,” he added, “I do believe that interventions like Cyber Essentials, GDPR and NIS have raised the profile of cyber and data security in the UK, and have improved understanding and investment where they are applicable among businesses.”

Jake Moore, global cybersecurity advisor with Slovakian infosec firm ESET, also agreed, saying in a statement: “Essential services are desperately in need of better protection so these new laws will help direct businesses into a more secure offering with the help and direction required. Laws often may seem like they do not go far enough but digital crime is fast paced and the goal posts constantly move making such plans difficult to project or even become out of date by the time they land.”

The consultation closes on 22 April. As well as questions about money, DCMS is also asking about whether the regs should be extended to SMEs and how detailed they ought to be. Have your say via theses 66 pre-formatted questions. ®

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7 early-stage start-ups NDRC is accelerating in 2022

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The first cohort of the NDRC accelerator by Dogpatch Labs has four female co-founded start-ups and two international ones.

After taking over the NDRC accelerator from the Government in 2020, Dogpatch Labs gave it a makeover and launched its first cohort of 11 early-stage start-ups last year.

This year, they are running two accelerators with two separate cohorts and increasing the total number of participating start-ups from 11 to 14. The first cohort, H1, has a total of seven start-ups – four of which have female co-founders.

Announced yesterday (19 January), the first cohort also has two regional start-ups and two international start-ups co-founded by Irish CEOs who graduated from top international talent accelerators Antler and Entrepreneur First.

Here we list NDRC’s first cohort of seven early-stage start-ups in 2022 representing the next generation of Ireland’s start-up ecosystem who are gearing up for Demo Day on 7 April.

Image: Dogpatch Labs

Filter

This start-up helps patients with breathing difficulties such as asthma or chronic obstructive pulmonary disease (COPD) to monitor their health. A device called Filter can be used by patients in conjunction with an AI-powered digital health coach called Kos to track their respiratory health and get alerts when something’s wrong.

Filter was founded in 2020 by Andrew Gallagher and Stephen Keenan, both University College Dublin alums. Gallagher, who is the chief technology officer, is an engineer by profession, while Keenan has a background in both law and computer science.

GreyScout

GreyScout offers a business tool for companies that want to protect their brand against intellectual property (IP) infringements and counterfeits. The start-up’s product scans across online domains including marketplaces, search engines, websites, social media channels and web forums to identify and remove policy violations and unauthorised content, alerting clients in real time.

On a mission to ‘democratise IP protection’, GreyScout was founded in 2019 by chief executive John Killian and chief technology officer Chris McCauley.

Herd

This start-up has built a novel social platform for sports fans to discuss live matches with friends and make predictions on the outcome. In a game-like interface, users have to compete against each other in guessing next moves of sports payers and the winning side – enriching the virtual live entertainment experience.

Herd was co-founded by Jack Cantillon, who is the chief executive, and Robert Minford, who is the chief technology officer. A qualified lawyer in New York, Ireland and the UK, Cantillon was featured in Sports for Business 30 Under 30 in 2020.

Jama AI

Jama is a start-up that uses natural language processing to help B2B sales reps with communication intelligence and analytics. The platform is a one-stop-shop for all the messaging channels used by sales reps, such as WhatsApp, WeChat and Line, to make customer relationship management simpler and win more deals.

It was co-founded by Kerry-based Aisling Hayes, who is the chief executive of Jama with prior experience in founding and running start-ups in Ireland. Jama graduated from the global accelerator by Antler, an early-stage VC firm based in Singapore.

Öogo

This Dublin-founded start-up connects people who need childcare with those who are looking to provide it. Childcare providers called Minders who can be booked to offer a wide range of services including online tutoring, baby-sitting and maternity nursing.

With changes in the nature of work for many parents because of remote and hybrid work, Öogo hopes to act as a Tinder for childcare, making it simple. It was founded in 2019 by Kate Clark, who worked in sales in New York for five years before starting the business.

Squid

Squid aims to promote customer loyalty towards businesses by incentivising buy from them through loyalty cards. By partnering with Squid, brands can ask their customers to download the Squid app and get rewards for purchases. And additional business portal helps brands get customer insights and track customer loyalty.

The start-up also helps businesses get discovered on their app through a marketplace where they can advertise special offer and sell vouchers to their community. Squid was co-founded by Katie Farrell and Matthew Coffey

Upskill Marketplace

This online platform helps the HR and learning & development teams of businesses to connect with soft skills trainers and professional coaches. It aims to make the process of finding trainers simpler through its online portal that has all details, including pricing, listed upfront. Trainers with Upskill go through a selection process before listing, and user reviews help businesses determine who to book.

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Microsoft’s Activision merger faces real-world barriers to metaverse mission | Microsoft

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If the world of Call of Duty seems fraught enough when you are playing it, try being in it. That could be the consequence of Microsoft’s proposed $68.7bn (£50.4bn) acquisition of Activision Blizzard, the video games maker behind the shoot ’em up franchise. Announcing the deal, Satya Nadella, Microsoft’s chief executive, said that gaming would “play a key role in the development of metaverse platforms”.

The metaverse is a catch-all term for an immersive experience that blends the physical and digital worlds through a mixture of virtual and augmented reality. This concept is years away from being fully realised, but it is envisaged that participants – using digital representations of themselves, or avatars – will access it through a virtual reality headset, or augmented reality (AR) glasses that put a digital layer over what they see in the real world. In the metaverse they can socialise with friends, carry out their job – or take part in a video game.

John Egan, chief executive of market intelligence firm L’Atelier BNP Paribas, says that with the Activision deal Microsoft has made it “very clear” that gaming will be at the centre of how metaverse concepts work. And it is not just using the games, but also deploying the creative and technical talent behind them to build virtual worlds.

“Imagine Call of Duty. You’d be dropped into a Battle Royale-like environment, on to a planet like the way Fortnite is now, though bigger by a factor of several thousand. You’ve got an entire planet, so your experience can go on for weeks at a time.”

employees with placards
Activision Blizzard employees hold a walkout to call for changes in conditions for women and other groups at the company in Irvine, California in July 2021. Photograph: David McNew/AFP/Getty Images

Egan adds that Call of Duty would work in what he calls a “digi-physical” environment, where AR comes in to play and the game is superimposed on participants’ glasses, or even contact lenses.

“Microsoft could create virtual layers over existing urban infrastructure, within which people can use mixed reality lenses, like glasses or contact lenses, to interact with each other. So imagine something like a skateboard park that becomes a Call of Duty arena. And people use their phones as a gun, and they’ve got their glassware on as the mixed reality infrastructure to do that interaction.”

Of course, not every metaverse world will be like Call of Duty – and not everyone would want to go anywhere near it. Egan says Activision games such as Crash Bandicoot, featuring the antics of an anthropomorphic marsupial, offer a more family-friendly alternative.

Analysts have also pointed to the fact that Activision will immediately bolster Microsoft’s gaming business – it owns the Xbox platform and the Minecraft and Halo franchises – regardless of its metaverse plans. The Bill Gates-founded company will gain access to 390 million monthly users, adding to its Game Pass subscription service, which already has 25 million users.

Dan Ives, a managing director at the US investment firm Wedbush Securities, describes Microsoft’s metaverse vision for the deal as “the cherry on top of the sundae”.

“We believe for Microsoft this was the right deal at the right time to boost its gaming strategy and streaming ambitions. Nadella recognised Microsoft’s consumer business needed a shot in the arm,” he says.

The agreed deal would also need to get past US regulators, who served notice on Tuesday that the tech industry would face a tougher regime. Lina Khan, chair of the Federal Trade Commission, the US competition watchdog, and Jonathan Kanter, head of antitrust at the department of justice, announced a review of merger guidelines – with tech among their areas of concern. Kanter said: “We need to understand why so many industries have too few competitors.”

Fallen heroes of war billboards promote the launch of Activision’s Call of Duty: Vanguard in Shoreditch, London, in November 2021.
Fallen heroes of war billboards promote the launch of Activision’s Call of Duty: Vanguard in Shoreditch, London, in November 2021. Photograph: Neil P Mockford/Getty Images for Activision: Call of Duty

It could be argued that this is a “vertical” deal between two businesses that do not compete directly: Microsoft’s Xbox platform and Activision’s games. But regulators are likely to look at whether Microsoft could shut off Activision titles from rival platforms such as PlayStation. Microsoft said on Tuesday it did not intend to “pull communities away” from PlayStation.

Rebecca Allensworth, professor of law at Vanderbilt University in Nashville, Tennessee, says Khan and Kanter’s review signals a toughening of the environment for tech.

“Generally, there is a lot of muscle right now behind antitrust enforcement in tech,” she says. “Changing the merger guidelines to be harsher against tech mergers is a part of that. The comments on Tuesday highlighted the idea that the guidelines need to be able to recognise competitive harm from mergers that are vertical or mixed vertical. That’s the merger between Activision and Microsoft.” Nonetheless, she says that it is “still very hard to challenge vertical mergers” and the deal may go through.

However, L’Atelier’s Egan added that even if the deal got past the FTC and justice department, there was also the question of integration. On Monday Activision said it had fired or pushed out more than three dozen employees and disciplined another 40 since July, to address allegations of sexual harassment and other misconduct at the company, which has nearly 10,000 employees to Microsoft’s 190,000.

“Microsoft has an extraordinarily high level of employee satisfaction,” says Egan. “It’s a really good company. You wonder if one of the biggest threats of this is Microsoft kind of letting the wolf in the door. How are Microsoft going to assimilate an organisation with a culture that is beset by issues to do with misogyny, diversity and harassment over the last number of years which they have failed utterly to remedy? How are Microsoft going to resolve that?”

Should the deal go through, Microsoft will have real-world concerns too.

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