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From a villa of bees to a £7 onion: online deliveries take a strange turn | Retail industry

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Most online deliveries do not come with a health warning from the delivery driver but David Smith received one from a relieved courier who, on handing over Smith’s buzzing box, suggested the bees inside were “a bit angry”.

Rather than new clothes or groceries the 60-year-old Smith had turned to the web to buy a bumblebee colony and “villa” to house them. “I decided that my garden needed bees and the bees needed a home,” he says. “They have given me a summer of pleasure and I’ll do it again next year.”

From late night wine runs, takeaways and groceries to one-offs, such as buying bees, to stranded holidaymakers snapping up a car, Guardian readers have been losing their online shopping inhibitions during the coronavirus pandemic. It took eight years for online sales to double its share of retail spending to 20%, but within nine months that figure had touched 36% in 2020, although it has since settled at 26%.

What we buy is changing too, thanks to a new breed of on-demand grocery companies willing to ferry booze and forgotten groceries to the front door. For some, online shopping may still mean weekly groceries, but for others it is all about instant gratification at the tap of an app – and, on the whole, the difference is a matter of age.

One onion

The radio presenter Roman Kemp recently highlighted the generational divide on an episode of Celebrity Gogglebox. His father, the Spandau Ballet’s Martin Kemp, was aghast at hearing his son paid £7 to have one onion delivered rather than pause mid-cook to go to the shop – and “it didn’t even come in a bag!”.

George, a 31-year-old civil servant from Reading, admits using Deliveroo to source a six-pack of Pepsi and some stamps from his local BP garage. “I wasn’t ill just lazy,” he says.

The pandemic has given Deliveroo riders some weird consumer insights. Rebecca, a 22-year-old graduate who ferries meals and groceries around Edinburgh, recently delivered 16 cans of sardines and a pack of straws, and rode away wondering “what the customer was up to with that”.

David, another Edinburgh-based courier for Deliveroo, tells of single item orders such as cigarettes or bottle of vodka. Other notable ones include four hot chocolates and a late night shout for two bottles of wine and some lemonade.

With restaurants and pubs closed, the pandemic restrictions gave rise to a takeaway boom that has yet to run out of steam. Last week the food delivery group Just Eat said orders increased by 76% in the first six months of 2021. Deliveroo said its orders more than doubled, and its tie-up with the bakery Greggs has also proven to be a big hit.

At least 10 new grocery-on-demand companies, with relatively unfamiliar names such as Getir, Gorillas and Jiffy, are testing how much shoppers are willing to pay to avoid going to the shops themselves.

Gorillas, which says its service is “quicker than walking to the supermarket”, has a choice of 2,000 products and charges a £1.80 delivery fee. Eddie Lee, who runs its UK business, says the average spend is £20 to £25 for seven items. With deliveries made on bikes, orders are limited to a maximum total weight of 10kg as “beyond that we just don’t think that the riders are going to be comfortable”, he says.

“We see orders where the customer clearly has already bought most of the groceries and just forgot that one can of tomatoes. So you see the tomatoes plus a bottle of red wine as a way to kind of make it, you know, justifiable.”

But why do people not just go to one of the more than 40,000 UK convenience stores? “The biggest change I’ve seen is customers realising they don’t have to stock their cupboards or fridge full of food,” says Lee. “Once people get used to that idea they break that £120 food shop into three to four orders of £30-£40.”

A pregnancy test and a bottle of champagne

The phenomenon of single item orders are not lost on Gorillas riders. “I have seen people order a bottle of aloe vera (after sun) and in the order detail put ‘please don’t laugh at me because I fell asleep at the park’,” says Lee. Sometimes, the requests offer a fleeting glimpse into the most private moments. Lee gives another example, of a customer who ordered a pregnancy test and a bottle of champagne.

“We see a lot of alcohol orders in the evenings … Around 4:00-4.30pm, you see a big spike in bakery, meat and vegetables because people are picking up their kids from school and don’t have time to go to the grocery store.”

The restrictions, including high street lockdowns and the need for vulnerable people to shield, pushed households further online out of necessity. IMRG, an online retail association, said online sales in 2020 were 36% up on the previous year, when growth was 5% on 2018.

Coming up smelling of roses

Readers told the Guardian they had taken to the web to order industrial quantities of food stuffs that ranged from pickling onions, to curry powder and panko breadcrumbs. Others thought even bigger. Paul Brooking, from Chorley in Lancashire, twice bought a tonne of manure, suggesting it was proof “one can buy just about anything on the web”.

Heather Storgaard, a charity worker based in South Queensferry, and her husband bought a car from their local dealer’s website while they were stranded overseas. The vehicle was delivered while they were quarantining after returning home and they unable to drive it.

Andy Mulcahy, IMRG’s strategy and insights director, says the conditions created by the pandemic accelerated pre-existing trends. “It is not like no one had ever bought a car online before,” he says, it is just the reasons for doing so increased.

Another influence on consumption is the problems the pandemic and Brexit have caused to the supply chain, with retailers’ stock levels falling to their lowest level since 1983. This is thought to be behind a big increase in average order spend, from ££80 a year ago to almost £140 now.

“People are buying things online because they are difficult to get hold of,” Mulcahy says, giving the example of garden furniture. “Things like garden benches or swing chairs, you just can’t get, so as when they come into stock people just buy them.”

“You are going to have seen some odd behaviours develop over the last 18 months because of the strangeness of the situation,” he adds.

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Google extends right-to-be-forgotten to app permissions on older Android devices • The Register

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In December, Google plans to have app runtime permissions expire on older versions of Android for apps that haven’t been opened for several months, extending the availability of a privacy protection feature introduced in Android 11.

“In Android 11, we introduced the permission auto-reset feature,” explained Google software engineers Peter Visontay and Bessie Jiang in a blog post on Friday. “This feature helps protect user privacy by automatically resetting an app’s runtime permissions – which are permissions that display a prompt to the user when requested – if the app isn’t used for a few months.”

That behavior is the default in Android 11 and in Android 12, expected in a few weeks. Come December, it will become the default in older versions of Android that rely on Google Play services, specifically Android 6 (API level 23) through Android 10 (API level 29).

The behavior change is likely to affect about 2bn devices, given that only about 25 per cent of the 3bn active Android devices run Android 11 (API level 30) or greater, and a relatively tiny number run something older than Android 6.

It means that dormant apps will lose access to runtime permissions, also known as “dangerous permissions,” that were previously granted and might pose privacy problems if forgotten. These include permissions like READ_PHONE_NUMBERS, READ_SMS, RECORD_AUDIO, ACCESS_COARSE_LOCATION, CAMERA, and other similar settings that provide access to sensitive data.

Google has anticipated that this might cause problems in some cases, so it will exempt Device Administrator apps and the like that are used by large organizations and have permissions set via enterprise policy.

The Chocolate Factory has also provided a way for developers to request that Android device owners disable permission revocation. The rationale for doing so would be for apps that work mainly in the background – it wouldn’t be ideal, for example, if a child safety app that relies on location data suddenly stopped working.

The Register has asked whether anyone at Google would define “a few months” more precisely or whether the fuzzy time frame was a deliberate attempt to avoid providing a specific value that could be used to game the system. A company spokesperson confirmed it was the latter.

However, Android provides developers running Android 12 with a way to check and set the default permission reset time in milliseconds on their own devices using the Android Debug Bridge (adb) command line tool.

adb shell device_config get permissions auto_revoke_unused_threshold_millis2

Android 12 takes permission revocation further still. It includes a feature called Hibernation that “not only revokes permissions granted previously by the user, but it also force-stops the app and reclaims memory, storage and other temporary resources.”

Hibernating apps can’t run in the background or receive push notifications. This too can be disabled via Settings if necessary.

Google intends to begin a gradual rollout of its permission auto-reset feature in December, on devices with Android 6 through 10 and Google Play Services. Users should be able to access the auto-reset settings page to configure this feature for specific apps. Thereafter, the Android system will start counting down to a permission reset. The rollout is expected to reach all affected devices at some point in Q1 2022. ®

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New Donegal digital hub opens doors to local start-ups and entrepreneurs

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Stranorlar’s new digital hub will provide local workers with hotdesks, reliable internet connectivity, access to local supports and more.

A new digital hub has opened today (17 September) in Stranorlar in Co Donegal. DigiHub at the Base Enterprise Centre aims to support the growth of ICT and digital businesses in Donegal.

The hub will provide the area’s workers, start-ups and entrepreneurs with hotdesk and workspaces on flexible arrangements, as well as office units of various sizes, training facilities and a range of meeting rooms.

The DigiHub was developed as part of the Digiwest programme with funding from the Rural Regeneration and Development Fund and the Connected Hubs Fund, which was launched earlier this year to help promote remote working around the country. The hub is also supported by Donegal County Council and the Western Development Commission.

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The development of digital hubs in rural areas is part of Our Rural Future, the Government’s five-year strategy to revitalise towns and villages, promote remote working and ensure balanced regional development.

Minister for Rural and Community Development Heather Humphries, TD, who launched the new Donegal facility today, said she hoped the hub would entice digital entrepreneurs to move to the Stranorlar area.

“As we phase out restrictions put in place during Covid-19, it’s more relevant than ever to invest in co-working spaces for those who wish to remain in their home counties and avoid long commutes to Dublin and larger cities,” she added.

“The launch of today’s hub in the heart of Stranorlar highlights the appetite for hybrid working in regional Ireland to remain. This fine facility is one of four digital hubs along the western seaboard that received almost €650,000 under my Department’s Rural Regeneration Development Fund.

“All four of these hubs are members of the Connected Hubs initiative, which is the department’s platform of mapping together all of the hubs across the country so that they belong to one single network.”

The Connected Hubs network currently has more than 140 members nationwide.

The Stranorlar hub, which received €67,ooo in funding, will have 23 desks available for short-term and casual hire, while the hub’s offices can accommodate more than 20 tenants. Business units will be made available for permanent hire with the capacity to accommodate an additional 50 tenants.

The hub’s range of supports for start-ups will include one-to-one business mentoring, as well as access to mentoring through a network of support businesses via the Ballybofey and Stranorlar Chamber of Commerce.

It will also provide workers with networking and informal learning opportunities, promotion on its social media channels and it will offer them information on agencies and organisations for assistance.

Internet access, which is a key concern for many remote workers living in rural areas, will be provided by Siro, a joint venture by the ESB and Vodafone to provide homes and businesses with fibre-optic gigabit connectivity.

Siro’s partnership with DigiHub in Stranorlar will bring the total number of remote working hubs around the country using its service to 16.

Kieran Doherty, chair of Basicc, the local social enterprise that manages the Base Enterprise Centre, said: “In order for the area to flourish, we have to be able to connect to any part of the world instantly and gigabit connectivity means that we have the same world-class broadband that is available in international hubs like Tokyo or Singapore.”

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Teenage girls, body image and Instagram’s ‘perfect storm’ | Instagram

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Emily started using Instagram when she was in her mid-teens and found it helpful at first. She used the photo-sharing app to follow fitness influencers, but what began as a constructive relationship with the platform spiralled into a crisis centred on body image. At 19 she was diagnosed with an eating disorder.

“I felt like my body wasn’t good enough, because even though I did go to the gym a lot, my body still never looked like the bodies of these influencers,” says Emily, now a 20-year-old a student who is in recovery.

Emily, who preferred not to use her real name, uses Instagram sparingly now. She is one of many Instagram users whose suffering came to prominence this week with revelations that the platform’s owner, Facebook, seemed to know it was damaging teenage girls’ mental health.

According to internal research leaked to the Wall Street Journal (WSJ), the app has made body image issues worse for one in three girls and in one Facebook study of teenagers in the UK and the US, more than 40% of Instagram users who said they felt “unattractive” said the feeling began while using the app.

Instagram has more than 1 billion users worldwide and an estimated 30 million in the UK, with Kim Kardashian, Selena Gomez and Ariana Grande among the accounts with hundreds of millions of followers between them. In the UK, the Love Island couple Liam Reardon and Millie Court have already raced to a combined following of nearly 3 million since winning the 2021 title.

Ariana Grande
Ariana Grande has more than 250 million Instagram followers. Photograph: John Shearer/Getty Images for the Recording Academy

Two in five girls (40%) aged 11 to 16 in the UK say they have seen images online that have made them feel insecure or less confident about themselves. This increases to half (50%) in girls aged 17 to 21, according to research by Girlguiding in its annual girls’ attitudes survey.

Sonia Livingstone, professor of social psychology at the department of media and communications, LSE, describes adolescence for teenage girls as an “arc” that tends to begin with the staple experiences of interest in pets, painting or playing with younger siblings, through to the more confident young woman ready to face the world. But it is the experience in the middle of that parabola that represents a particular challenge, and where Instagram can be most troubling.

“It is at that point where they are assailed with many answers to their dilemmas and a prominent answer at the moment is that it might be what they look like, that it matters what they bought,” says Livingstone, who next week is due to give evidence to MPs and peers scrutinising the draft UK online safety bill, which imposes a duty of care on social media companies to protect users from harmful content.

Facebook’s in-depth research into the photo-sharing app stated that Instagram had a deeper effect on teenage girls because it focused more on the body and lifestyle, compared with TikTok’s emphasis on performance videos such as dancing, and Snapchat’s jokey face features. “Social comparison is worse on Instagram,” said the Facebook study. The leaked research pointed to the app’s Explore page, where an algorithm tailors the photos and videos that a user sees, potentially creating a spiral of harmful content.

“Aspects of Instagram exacerbate each other to create a perfect storm,” said the research.

Livingstone says a key feature of the online safety bill will be its provisions on regulating the algorithms that constantly tailor and tweak what you view according to your perceived needs and tastes – and can push teenage girls into that vortex of esteem-damaging content. “There is a lot to be done about algorithms and AI [artificial intelligence].”

Beeban Kidron, the crossbench peer who sits on the joint committee into the online safety bill and was behind the recent introduction of a children’s privacy code, says Ofcom, the UK communications watchdog, will have a vital role in scrutinising algorithms.

“The value in algorithmic oversight for regulators, is that the decisions that tech companies make will become transparent, including decisions like FB took to allow Instagram to target teenage girls with images and features that ended in anxiety, depression and suicidal thoughts. Algorithmic oversight is the key to society wrestling back some control.”

A spokesperson for the Department for Digital, Culture, Media and Sport says the bill will address those concerns. “As part of their duty of care, companies will need to mitigate the risks of their algorithms promoting illegal or harmful content, particularly to children. Ofcom will have a range of powers to ensure they do this, including the ability to request information and enter companies’ premises to access data and equipment.”

Liam Reardon and Millie Court
Liam Reardon and Millie Court have a combined Instagram following of 3 million since winning Love Island 2021. Photograph: Matt Frost/ITV/Rex/Shutterstock

For others, there is a wider issue of educating the young how to navigate a world dominated by social media. Deana Puccio, co-founder of the Rap project, which visits schools across the UK and abroad to discuss issues such as consent, online and offline safety and building confidence in body image and self-esteem, says the bill should be accompanied by a wider education drive.

“We, parents, educators, politicians need to equip our young people with the tools, the analytical skills to make healthy choices for themselves. Because they will get access to whatever they want to. They are better at navigating the online world than we are.”

Puccio adds that teenagers should be encouraged to make their social media posts reflect a more realistic vision of the world. “We need to start building up people’s confidence to post real-life ups and downs.”

The head of Instagram risked fanning criticism of the app on Thursday with comments that compared social media’s impact on society to that of cars. “We know that more people die than would otherwise because of car accidents, but by and large, cars create way more value in the world than they destroy. And I think social media is similar,” said Adam Mosseri.

Facebook referred the Guardian to a blogpost by Karina Newton, the head of public policy at Instagram, who said the internal research showed “our commitment to understanding complex and difficult issues young people may struggle with, and informs all the work we do to help those experiencing these issues”.

The Instagram revelations came as part of a WSJ investigation into Facebook, in which the newspaper revealed that Facebook gives high-profile users special treatment, that changes to its news feed algorithm in 2018 made the platform’s users angrier and more divisive, and that employees had warned Facebook was being used by drug cartels and human traffickers in developing countries.

Responding to the algorithm and drug cartel allegations, Facebook said divisions had existed in society long before its platform appeared and that it had a “comprehensive strategy” for keeping people safe in countries where there was a risk of conflict and violence.

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