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DVLA delays: call for licence extensions as complaints flood in | Motoring

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Motorists left for months without a valid driving licence are calling on the government to automatically extend dates for a year, and help clear the backlog, as complaints about the DVLA continue to pour in.

Since Guardian Money highlighted last week how the agency was taking months to process licence renewals and address exchanges we have heard from more exasperated customers, some of whom face losing their jobs if vital ID documents or licences are not returned soon.

Those whose licence was revoked have described endless waits to get it back and have put their lives on hold as a result because they are not legally allowed to drive until the new document arrives.

The DVLA claimed last week that applications requiring a manual intervention were taking six weeks to process, but that applications made via its website were working normally.

“Nonsense,” cried a number of people who contacted Guardian Money this week, some of whom have been waiting a year or more for their application to be processed. While lots of people making online driving licence renewals have reported receiving them back in record time, others have reported long delays, including some new applicants for provisional licences.

Last week it was reported that 800,000 letters are waiting to be opened at the DVLA’s Swansea offices with a further 60,000 arriving each day. Workers were again on strike for three days this week, in a long-running dispute over Covid working conditions.

The complaints to Guardian Money this week included one from a 47-year-old widowed mother of two boys aged eight and 12 who had to surrender her licence after being diagnosed with serious heart problems. After a medical procedure she has been cleared to resume driving, but can’t do so without her licence.

“My health condition means I may not live to 60 so I definitely need to live my adventures now with the boys. My independence is being denied by strangers that I have no control over, I cannot express enough my frustration,” she wrote.

DVLA building in Swansea
Many drivers’ documents are reportedly trapped at the DVLA offices in Swansea. Photograph: Phil Rees/Rex/Shutterstock

Others, some of whom have been waiting months for passports and other ID to be returned by the agency, have asked why the DVLA even needs to see such documents when they could be scanned securely at post offices or similar sites.

Doctors, lorry drivers and lots of people who are were born outside the UK with foreign passports and driving licences appear to be adversely affected by the backlogs. Many had to send in ID documents which are now stuck at the DVLA’s offices.

People have been unable to travel to funerals, for example, unless they were able to arrange an emergency replacement passport.

The DVLA says postal applications are being opened and processed in the order they arrived.

Meanwhile, it has emerged that scammers have been exploiting the chaos, launching fake websites to trap customers desperate to get through to the agency.

Readers who thought they were calling the DVLA have been landed with phone bills of more than £100 after being duped by the fake websites into calling expensive 0904 rather than the official DVLA 0300 numbernumbers. Huge numbers of people are thought to have been duped into paying as much as £94 for photocard renewals that cost £14 from the DVLA.

This week the agency warned again against using copycat websites charging a premium for DVLA services that are free or for set prices on gov.uk.

The Parliamentary and Health Service Ombudsman also contacted Money to urge upset DVLA customers to go through its complaints procedure. There are more details on its website

The DVLA this week updated its pages on the Gov.uk website with the latest processing dates. It maintains the processing times for paper applications are six to 10 weeks, but concedes there are extra delays in more complex transactions. Check the site for more details Gov.uk/guidance/dvla-coronavirus-covid-19-update

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Bridie Connell: the 10 funniest things I have ever seen (on the internet) | Comedy

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Ah, the internet. My reliable friend. I turn to it when I need to smile (cute pet videos), when I need to cry (war veterans being reunited with their kids), and when I need to destroy what’s left of my self-esteem (Instagram). There are plenty of arguments about why life would be better without it, and honestly? It probably would be. But it also wouldn’t be as funny. Here’s a bunch of things from the world wide web that never fail to make me laugh.

There’s nothing I enjoy more than people trying to make the world a better place. Particularly when they make the world better in a way they’d never intended. I can just imagine the conversations that took place in the drafting process for this campaign:

“We need a catchy and educational campaign to tackle the horrors of addiction.”

“Yes, one that shows we’re in this together, as a community.”

“One that doesn’t stereotype addicts.”

“I’ve got it!”

The result is what I believe they call a “swing and a miss.” A+ for effort, though.

If there was an award for best award acceptance speech, this would win. Julia Louis-Dreyfus is brilliantly funny (while accepting an award for being brilliantly funny) and she remains my hero.

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Here’s one for my fellow theatre kids. This pitch perfect sketch is from comedian and writer Jacob Kaplan. Does it make me laugh? Yes. Does it make me tense every single muscle in my body and hold my breath while I try not to think about the time that 14-year-old Bridie wrote a play about the dangers of DRINK-DRIVING and also DRUGS, which inexplicably culminated in a peppy dance routine? … No comment.

Amber Ruffin is one of the most versatile and talented comedians around. I love a lot of what she does, but this song is a special favourite. Hilarious, a little creepy and downright catchy: a winning combo!

This sketch from the late 1990s sketch group Big Train still delights me. Short, sharp, silly. Please and thank you!

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Adrian Bliss, Certified Internet Star™, is a go-to for inventive sketches (and a seemingly endless supply of costumes). Many of his skits feature historical characters, like this one about a Greek soldier inside the Trojan horse. That layer of awkwardness that the Brits do well drives this skit, and now that I’ve seen it I can only hear The Aeneid being read in Bliss’s voice: “I sing of arms and a man, innit.”

Now this, THIS is some relatable content. Don’t pretend you’ve never tied one on and woken up on a golf course/boat/gold lame suit, because I won’t believe you. Perfectly encapsulating the delight of a great night-turned great story, I give you this hungover Scotsman who woke up in the wrong house. Of course, it’s made all the better by the Glaswegian accent.

*Assumes elderly wizard voice* I have been studying and performing improv since I was knee-high to a grasshopper, so the Whose Line crew are some of my longtime heroes. This game is one of my faves, not just because it’s so funny and clever, but because the “mistake” that happens around the 2:20 mark encapsulates the joy and collaboration that good improv is all about. Oh dear, this got more earnest than I intended. Just watch it!

A masterclass in physical comedy, from one of the greats.

Last but not least, here’s a video to save for a day where you need a bit of a pick-me-up. This is my favourite of all “laughing baby” videos, a classic in a crowded genre. And sure, if we’re measuring “funny” by incisive satirical commentary or well crafted punchlines, then this is a fail – but no other video fires up my mirror neurons and makes me laugh as much as this one.

Seriously, if you watch this and don’t feel at least a little bit better, then call a cardiologist because you have NO HEART.



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North Korean ransomware dubbed Maui active since May 2021 • The Register

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For the past year, state-sponsored hackers operating on behalf of North Korea have been using ransomware called Maui to attack healthcare organizations, US cybersecurity authorities said on Wednesday.

Uncle Sam’s Cybersecurity and Infrastructure Security Agency (CISA), the FBI, and the Treasury Department issued a joint advisory outlining a Pyongyang-orchestrated ransomware campaign that has been underway at least since May, 2021.

The initial access vector – the way these threat actors break into organizations – is not known. Even so, the FBI says it has worked with multiple organizations in the healthcare and public health (HPH) sector infected by Maui ransomware.

“North Korean state-sponsored cyber actors used Maui ransomware in these incidents to encrypt servers responsible for healthcare services – including electronic health records services, diagnostics services, imaging services, and intranet services,” the joint security advisory [PDF] reads. “In some cases, these incidents disrupted the services provided by the targeted HPH Sector organizations for prolonged periods.”

The Feds assume the reason HPH sector organizations have been targeted is that they will pay ransoms rather than risk being locked out of systems, being denied data, or having critical services interrupted.

Maui, according to Silas Cutler, principal reverse engineer at security outfit Stairwell, is one of the lesser known families of ransomware. He says it stands out for its lack of service-oriented tooling, such as an embedded ransom note with recovery instructions. That leads him to believe Maui is operated manually by individuals who specify which files should be encrypted and exfiltrated.

The advisory, based on Stairwell’s research [PDF], indicates that the Maui ransomware is an encryption binary that a remote operator manually executes through command line interaction. The ransomware deploys AES, RSA, and XOR encryption to lock up target files. Thereafter, the victim can expect a ransom payment demand.

According to SonicWall, there were 304.7 million ransomware attacks in 2021, an increase of 151 percent. In healthcare, the percentage increase was 594 percent.

CrowdStrike, another security firm, in its 2022 Global Threat Report said North Korea has shifted its focus to cryptocurrency entities “in an effort to maintain illicit revenue generation during economic disruptions caused by the pandemic.” For example, consider the recent theft of $100 million of cryptocurrency assets from Harmony by the North Korea-based cybercrime group Lazarus. But organizations that typically transact with fiat currencies aren’t off the hook.

Sophos, yet another security firm, said in its State of Ransomware Report 2022 that the average ransom payment last year was $812,360, a 4.8X increase from the 2020 when the average payment was $170,000. The company also said more victims are paying ransoms: 11 percent in 2021 compared to 4 percent in 2020.

The advisory discourages the payment of ransoms. Nonetheless, the FBI is asking any affected organization to share information related to ransomware attacks, such as communication with foreign IP addresses, Bitcoin wallet details, and file samples. The advisory goes on to suggest ways to mitigate ransomware attacks and minimize damage.

Last month, the US Justice Department outlined its Strategic Plan for the next four years and cited enhancing cybersecurity and fighting cybercrime among its objectives. One of its key metrics for success will be the “percent of reported ransomware incidents from which cases are opened, added to existing cases, or resolved or investigative actions are conducted within 72 hours.” ®

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Revolut banks on Stripe tech to expand payments globally

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Soon to launch in Mexico and Brazil, Revolut joins a long list of Stripe users including N26, Ford and Spotify.

Revolut will now use Stripe’s financial infrastructure platform to power its payments in the UK and Europe.

Stripe’s international reach is also expected to accelerate the global expansion of Revolut, helping it enter and grow in new markets. The UK neobank is soon planning to launch in Mexico and Brazil.

With this latest partnership, Revolut joins a long list of tech companies that have turned to Irish-founded Stripe to power payments, including German neobank N26, Swedish fintech Klarna, US carmaker Ford and streaming giant Spotify.

“Revolut builds seamless solutions for its customers. That means access to quick and easy payments and our collaboration with Stripe facilitates that,” said David Tirado, vice-president of business development at Revolut.

“We share a common vision and are excited to collaborate across multiple areas, from leveraging Stripe’s infrastructure to accelerate our global expansion, to exploring innovative new products for Revolut’s more than 18m customers.”

Founded in 2015, Revolut has become one of Europe’s biggest fintech start-ups. The London-headquartered company now offers payments and bankings services to 18m customers and 500,000 businesses in more than 200 countries and territories.

Last month, the fintech made its debut in the highly competitive buy now, pay later market in Europe, with roll-out starting in Ireland. It also revealed this week that it is moving into in-person payments, launching a card reader for businesses in the UK and Ireland.

“Revolut and Stripe share an ambition to upgrade financial services globally. We’re thrilled to be powering Revolut as it builds, scales and helps people around the world get more from their money,” said Eileen O’Mara, EMEA revenue and growth lead at Stripe.

Even though Revolut has 1.7m customers in Ireland and is rolling out banking services here, the fintech is set to face stiff competition from Synch Payments, a mobile payments app venture from some of Ireland’s pillar banks. Synch recently took another step towards launch by picking a technology partner for its app.

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