Connect with us

Technology

What are the top trends coming down the line for cloud?

Voice Of EU

Published

on

Huawei’s Dinesh Wijekoon discusses the biggest trends affecting the cloud space and the challenges going forward.

Click here to view the full Cloud Week series.

To close out our Cloud Week on Siliconrepublic.com, we wanted to look to the future and see what the main trends are within the cloud sector.

Dinesh Wijekoon is a senior software architect in the Huawei research centre in Ireland as part of the company’s site reliability engineering lab, having previously worked as a software development engineer in Amazon Web Services.

He said AI is one of the biggest trends that is coming down the line in cloud computing, although he added that it is “very much a buzzword at the moment”.

AI and cloud computing

When it comes to cloud computing, Wijekoon said AI can be divided into that which is used by external customers and that which is used by internal customers.

External use of AI includes image recognition, language processing, recommendation engines and autonomous driving vehicles. Internal customers’ use of AI includes infrastructure, failure and scaling predictions, and logistics management.

While AI has plenty of well-known benefits, Wijekoon said cloud computing enables AI to process much larger volumes of data, which is why cloud is so important.

Taking the example of autonomous driving, he said that previously, if one person had a car, it would only have data from that one vehicle to work with. “But with AI, now they are collecting every car’s data across the whole car fleet, and they apply machine learning on top of that,” he said. “If there are 100,000 cars, all 100,000 cars get better the next day.”

He said he does not believe this would be possible without the help of cloud computing. “You need a huge environment [to process data], so the cloud enables you to have special purpose computing in order to do the work for the AI.”

However, he also noted that because AI is such a buzzword in this sector, businesses that rush to use it may end up using it for the wrong things.

“AI is not a silver bullet that fixes everything,” he said. “People should find the balance of where to use it and where not to use it because it comes with a huge cost, it comes with a lot of training and it takes time.”

Hybrid clouds

Another major trend within the industry is the use of hybrid cloud computing, which Wijekoon said is becoming more popular because of the flexibility it offers.

While public or private cloud offerings can work for certain workloads, they are unlikely to work for all. Therefore, the blended nature of hybrid brings both options to the table, allowing companies to move some infrastructure to the cloud, while retaining other components on-prem.

“It’s a real market and it’s addressing the real concerns that customers had for a long time,” said Wijekoon.

He added that hybrid solutions can also help address concerns around data protection laws such as GDPR.

Cybersecurity in the cloud

Wijekoon noted that security is another major concern among customers, but it is perhaps a misunderstood area. He said the mindset many people may have had in the past when it comes to security is that if you put information somewhere like the cloud, it’s not secure.

“It needs to live in your house or in your buildings and then it’s secure, but that’s not true,” he said.

“Running your own cloud or a small rack of computers would have more security problems than [a provider] who has perfected these solutions in the cloud.”

He said that cloud service providers also have much bigger budgets to spend on strong security, which can then be distributed to customers, making it more cost effective than businesses doing it themselves.

Concerns around cybersecurity in the cloud may grow following recent global cyberattacks such as the attack on the HSE, the attack on a major US gas pipeline and this week’s ransomware attack on the world’s largest meat producer.

“All these matters are making every customer concerned,” said Wijekoon. “[However], you can provide better solutions from the cloud because if you’re a small company with 10 people, you don’t have that much engineering or knowledge to make things secure.”

Source link

Technology

How to keep a support contract • The Register

Voice Of EU

Published

on

On Call Let us take a little trip back to the days before the PC, when terminals ruled supreme, to find that the more things change the more they stay the same. Welcome to On Call.

Today’s story comes from “Keith” (not his name) and concerns the rage of a user whose expensive terminal would crash once a day, pretty much at the same time.

The terminal in question was a TAB 132/15. It was an impressive bit of kit for the time and was capable of displaying 132 characters of crisp, green text on a 15-inch CRT housed in a futuristic plastic case. Luxury for sure, unless one was the financial trader trying to use the device.

Once a day, at around 13:30, the terminal would hang. The user would have to reach behind it, power it off, wait a bit, and then fire it back up again. To placate the angry customer, a replacement was dispatched, and all was well. Until the problem started again. Another replacement was made. Another week or so went by with no complaints. And again, another call: the terminal was hanging. Same time. A few times a week.

“These terminals were in the thousand-dollar range,” Keith told us, so a monthly replacement cycle was not really an option. He even used one of the faulty units himself for a while and encountered no issues, which was odd in itself and, we reckon, planted a seed of suspicion.

As for the customer, he was raging by this point. “He was threatening to cancel our contract for his entire firm,” remembered Keith, which would hit the bottom line hard. A salesperson was sent out to see what was happening, but there was no failure.

A technician went out; again no failure. Was this a case of “Technician Syndrome”, where a problem cannot be replicated in front of service personnel? Maybe. Keith’s team were at their wit’s end while the customer had hit the end of his tether and gone beyond.

The solution to the problem was accidental. Keith was back on site, diagnosing an unrelated software issue, but could see the suspect terminal on the other side of the room. As he watched, the trader using the machine sat back for lunch, flipping through the pages of a financial newspaper. A phone call came through, and the trader slung the paper on top of the monitor, took the call, and then resumed work.

Oblivious to the newspaper.

A few minutes later there was uproar. The trader had stood and was slapping the side of the terminal, yelling all manner of not-safe-for-work oaths and casting aspersions upon the good name of Keith’s firm, the software, the programmers, and the computing industry in general. The cursing continued as the trader reached behind for the power switch, knocking the paper aside.

Keith had his solution. But was smart enough to know that a bland presentation of facts would probably not help. Instead, he arranged for his office to call the trader and tell him that a tech was on the way to help. He waited until the trader was distracted and sauntered over.

“Sure enough,” said Keith, “he said he was glad to see me but launched into a tirade again about the device’s many faults.”

He let the customer vent for a while, and surreptitiously placed the newspaper back on top over the heat vents on the terminal while pretending to examine the rear of the unit.

Now patience was needed. It wouldn’t take long – the terminal had, after all, only just recovered from its last overheating episode – and Keith encouraged the trader to unload all his woes and grievances.

The bug list was building as the screen suddenly flickered and locked up. “There! You see that?” exclaimed the user. Keith nodded and reached round the side of the terminal to cycle the power. Sure enough, it came back up.

Keith made a show of thanking the user for showing him the elusive bug and was staging a call with a co-worker, supposedly to prepare a replacement, when the terminal locked up again.

Keith wrinkled his forehead at the “mystery” before offering up an explanation.

“Ah!” he exclaimed, “Did you see how that flicker started from the top and moved to the down?”

Those familiar with the technology will know it was just following the raster pattern. The customer, on the other hand, did not.

“That is often a sign it is overheating,” said Keith, playing fast and loose with the truth, “but this office is cool?”

He pretended to be mystified until the penny dropped for the trader, who unleashed yet more expletives as he realised where he’d dropped his newspaper and snatched it away from the vents.

Feeling the volcanic heat spewing from the depths of the terminal, he turned to Keith, suddenly concerned: “Will it be OK?”

Of course it would. It had only been overheating for a short time every day. The apologies from the customer, who had “discovered” the problem, were profuse and copious. Keith excused himself, but not before rubbing a bit more salt into the wound by telling the user he needed to cancel the burn-in process of yet another expensive replacement.

As it turned out, rather than the customer cancelling the support contact, it ended up being extended.

“It was a good thing I’d let him ‘discover’ the fault,” said Keith. “If I had found it, he would have been very defensive and we still might have lost that contract.”

The minor bugs the user had reported while Keith had been waiting for the overheating to happen again were swiftly dealt with and the enhancement requests logged. Keith also reported back to his boss, who spent rather a lot of time laughing.

“It was a good day.”

Ever set the stage so the customer thinks they’re the hero of the hour? Or maybe you’ve wished all manner of unpleasantness upon your suppliers before realising the blame laid with you all along? Tell us about the time you picked up the phone with an email to On Call. ®

Source link

Continue Reading

Technology

NUIG to spend €5m on research to help address global issues

Voice Of EU

Published

on

Several key research areas have been identified by NUI Galway to work towards for 2026.

NUI Galway’s recently launched research and innovation strategy includes a €5m investment on support for its multi-disciplinary research teams as they grapple with several global issues.

The strategy, which lays out plans for the university’s next five years of research, focuses on six areas: antimicrobial resistance, decarbonisation, democracy and its future, food security, human-centred data and ocean and coastal health.

“As a public university, we have a special responsibility to direct our research toward the most pressing questions and the most difficult issues,” said to Prof Jim Livesey, VP for research and innovation at NUI Galway.

“As we look into the future, we face uncertainty about the number and nature of challenges we will face, but we know that we will rely on our research capacity as we work together to overcome them,” Livesey added.

The plan focuses on creating the conditions to intensify the quality, scale and scope of research in the university into the future. This includes identifying areas with genuine potential to achieve international recognition for NUI Galway. It also aims to continue to cultivate a supportive and diverse environment within its research community.

NUI Galway has research collaborations with 3,267 international institutions in 114 different countries. The university also has five research institutes on its Galway city campus, including the Data Science Institute, the Whitaker Institute for social change and innovation and the Ryan Institute for marine research.

Its research centres in the medtech area include Science Foundation Ireland’s Cúram and the Corrib Research Centre for Advanced Imaging and Core Lab.

The university will also continue to involve the public with its research and innovation plans through various education and outreach initiatives. It is leading the Public Patient Involvement Ignite network, which it claims, will “bring the public into the heart of research initiatives”.

Another key area identified in the strategy report is the development of partnerships with industry stakeholders. NUI Galway has spun out many successful companies in recent years, including medtechs such as AuriGen Medical, Atrian, Vetex Medical and Neurent.

According to MedTech Europe, Ireland has the highest number of medtech employees per capita in Europe along with Switzerland.

Don’t miss out on the knowledge you need to succeed. Sign up for the Daily Brief, Silicon Republic’s digest of need-to-know sci-tech news.

Source link

Continue Reading

Technology

France hails victory as Facebook agrees to pay newspapers for content | France

Voice Of EU

Published

on

France has hailed a victory in its long-running quest for fairer action from tech companies after Facebook reached an agreement with a group of national and regional newspapers to pay for content shared by its users.

Facebook on Thursday announced a licensing agreement with the APIG alliance of French national and regional newspapers, which includes Le Parisien and Ouest-France as well as smaller titles. It said this meant “people on Facebook will be able to continue uploading and sharing news stories freely amongst their communities, whilst also ensuring that the copyright of our publishing partners is protected”.

France had been battling for two years to protect the publishing rights and revenue of its press and news agencies against what it termed the domination of powerful tech companies that share news content or show news stories in web searches.

In 2019 France became the first EU country to enact a directive on the publishing rights of media companies and news agencies, called “neighbouring rights”, which required large tech platforms to open talks with publishers seeking remuneration for use of news content. But it has taken long negotiations to reach agreements on paying publishers for content.

No detail was given of the exact amount agreed by Facebook and the APIG.

Pierre Louette, the head of the media group Les Echos-Le Parisien, led the alliance of newspapers who negotiated as a group with Facebook. He said the agreement was “the result of an outspoken and fruitful dialogue between publishers and a leading digital platform”. He said the terms agreed would allow Facebook to implement French law “while generating significant funding” for news publishers, notably the smallest ones.

Other newspapers, such as the national daily Le Monde, have negotiated their own deals in recent months. News agencies have also negotiated separately.

After the 2019 French directive to protect publishers’ rights, a copyright spat raged for more than a year in which French media groups sought to find common ground with international tech firms. Google initially refused to comply, saying media groups already benefited by receiving millions of visits to their websites. News outlets struggling with dwindling print subscriptions complained about not receiving a cut of the millions made from ads displayed alongside news stories, particularly on Google.

But this year Google announced it had reached a draft agreement with the APIG to pay publishers for a selection of content shown in its searches.

Facebook said that besides paying for French content, it would also launch a French news service, Facebook News, in January – a follow-up to similar services in the US and UK – to “give people a dedicated space to access content from trusted and reputable news sources”.

Facebook reached deals with most of Australia’s largest media companies earlier this year. Nine Entertainment, which includes the Sydney Morning Herald and the Age, said in its annual report that it was expecting “strong growth in the short-term” from its deals with Facebook and Google.

British newspapers including the Guardian signed up last year to a programme in which Facebook pays to license articles that appear on a dedicated news section on the social media site. Separately, in July Guardian Australia struck a deal with Facebook to license news content.

Source link

Continue Reading

Trending

Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates 
directly on your inbox.

You have Successfully Subscribed!