San Francisco Bay Area resident Lisa Irving, who is blind and uses a guide dog, made a claim against Uber in 2018, maintaining that “she was either denied a ride altogether or harassed by Uber drivers not wanting to transport her with her guide dog”. As a result, Irving was left stranded late at night, which made her late to work – and led to her eventual firing.
Twice, Irving claimed, drivers bullied and verbally abused her. Drivers’ discriminatory behavior continued despite her complaining to Uber, she said.
“Of all Americans who should be liberated by the rideshare revolution, the blind and visually impaired are among those who stand to benefit the most,” one of Irving’s lawyers, Catherine Cabalo, said in a statement to Insider.
“However, the track record of major rideshare services has been spotty at best and openly discriminatory at worst,”the statement added. “The bottom line is that under the Americans with Disabilities Act, a guide dog should be able to go anywhere that a blind person can go.”
Uber reportedly said it vehemently disagreed with this arbitrator’s decision.
“We are proud Uber’s technology has helped people who are blind locate and obtain rides. Drivers using the Uber app are expected to serve riders with service animals and comply with accessibility and other laws, and we regularly provide education to drivers on that responsibility. Our dedicated team looks into each complaint and takes appropriate action,” an Uber spokesperson said in a statement to the Guardian.
The arbitrator determined that Uber staffers who looked into discrimination allegations were trained “to coach drivers to find non-discriminatory reasons for ride denials…[and] ‘advocate’ to keep drivers on the platform despite discrimination complaints.”
The Americans with Disabilities Act prohibits transportation businesses which are governed by this law to deny transporting persons with guide dogs.
The arbitrator determined that Uber was responsible for ADA violations given its “contractual supervision over its drivers and for its failure to prevent discrimination by properly training its workers”, the news website said.
Microsoft’s second attempt at its interesting dual-screen Android smartphone corrects some mistakes of the original, but falls short of a revolution due to a series of oddities created by its physical laptop-like form.
Looking more like a tiny convertible computer than a phone, the Surface Duo 2 starts at £1,349 ($1,499/A$2,319), a lot for a regular smartphone but slightly cheaper than folding-screen rivals.
It opens like a book, with each half just 5.5mm thick, and a hinge that allows it to fold all the way over.
Inside are a pair of 90Hz OLED screens each measuring 5.8in on the diagonal. They can be used on their own or combined as one display measuring 8.3in – a similar size to an iPad mini. Both screens are covered in traditional scratch-resistant smartphone glass and have large, old-fashioned bezels top and bottom.
Having two separate displays rather than one that folds in half creates a major drawback: a gap in the middle of the screen big enough that you can see through it, which is much harder to ignore than the crease in the middle of a flexible display as found on the Samsung Galaxy Z Fold 3.
You can use two different apps at the same time on the two screens. The theory is sound, but I found few pairings were useful beyond simple messaging apps and a browser. More useful was using one screen for a note-taking app and the other for a full keyboard like a mini laptop.
Some apps spanned across both displays, like Outlook, can put different information on each screen, such as your inbox on one side and an open message on the other. Some games, including Asphalt 9 and Microsoft’s Xbox Game Pass streaming service, put controls on one screen and the action on the other. But there are very few apps and games optimised for this setup.
Connectivity: 5G, USB-C, wifi 6, NFC, Bluetooth 5.1 and location
Water resistance: IPX1 (dripping water)
Dimensions closed: 145.2 x 92.1 x 11.0mm
Dimensions open: 145.2 x 184.5 x 5.5mm
2021’s top Android chip
The Duo 2 has last year’s top Qualcomm Snapdragon 888 chip with 8GB of RAM, matching the performance of top-flight Android smartphones from 2021 and capable of running two apps running side-by-side without slowdown.
Battery life is more variable than a traditional phone. It lasts about 32 hours between charges, with both screens used for about four hours with a variety of messaging, browsing and work apps. It lasts about a third longer if you mostly use only one screen. That’s a considerably shorter battery life than a regular smartphone and behind the Z Fold 3.
Microsoft does not provide an expected lifespan for the Duo 2’s battery; those in similar devices typically maintain at least 80% of their original capacity for in excess of 500 full charge cycles. Microsoft charges an out-of-warranty service fee of £593.94 to repair devices and £568.44 to replace the battery. The previous generation Surface Duo scored only two out of 10 on iFixit’s repairability scale.
The Duo 2 runs Android 11 – not the latest Android 12 – and generally behaves like a standard Android smartphone or tablet with a few small additions that make it easier to use each screen separately. One of the best is the ability to drag the gesture bar at the bottom of an app to move it between screens or to drop it on to the gap between the screens to span it across both displays.
The software can be a bit unpredictable at times, such as opening the keyboard or text box of an app on another screen or hiding a second app from the screen when you try to type. But it is generally a fast and responsive experience given how unusual the device is.
The Duo 2 will receive three years of software updates from release, including monthly security patches, which is disappointingly at least a year short of what rivals, including Samsung and Apple, offer. Microsoft’s last planned update for the Duo 2 will be 21 October 2024.
The Duo 2 has a triple camera on the back and a 12-megapixel selfie camera above the right-hand screen.
The rear main 12MP camera and 2x telephoto cameras are good, capable of producing detailed shots in a range of lighting conditions. The 16MP ultra-wide camera is reasonable, but a bit soft on detail and struggles with challenging scenes. The camera app has most of the features you’d expect, such as portrait mode, night mode and slow-mo video, and can shoot regular video at up to 4K at 60 frames a second.
The 12MP selfie camera is capable of shooting detailed photos even in middling light, and has access to the dedicated night mode when it gets dark.
Overall, the camera system on the Duo 2 is solid, but it can’t hold a candle to the best in the business.
The Duo 2 supports Microsoft’s Slim Pen stylus, which can be magnetically stored and charged on the back of the device when not in use.
The stereo speakers are decently loud but a bit tinny, fine for watching YouTube videos.
The width of the device makes it a challenge to fit into smaller pockets.
The Surface Duo 2 costs £1,349 ($1,499/A$2,319) with 128GB, £1,429 ($1,599/A$2,469) with 256GB or £1,589 ($1,799/A$2,769) with 512GB of storage.
The Surface Duo 2 is an improvement on its predecessor, but is still a very odd proposition that’s neither a good phone nor a good tablet.
The individual screens are short and stout, forcing lots of scrolling in apps when using it like a phone and making one-handed use very difficult. The gap at the hinge makes combining them into one big tablet screen awkward too.
Using two apps side-by-side works well, but few combinations proved useful or faster than just quick switching between two apps on one screen on a normal phone. There is more potential in apps like Outlook that provide a multi-pane view, but few apps or games are optimised for the dual-screen system.
Microsoft is only offering a disappointing three years of software and security updates from release for the Duo 2, too, losing it a star.
It is good to see Microsoft trying something different. But ultimately the Duo 2’s two screens are just not yet as good or useful as either a single phone screen or a bigger folding screen, making it an expensive halfway house.
Pros: two screens, two apps side-by-side, multiple modes, top performance, hardened glass screens, decent camera, head-turning design.
Cons: gap between screens, few optimised apps, average battery life, bulky camera lump, chunky in pocket, hard to use one-handed, no real water resistance, only three years of software updates from release.
VMware has restored availability of vSphere 7 Update, a release that it withdrew in late 2021 after driver dramas derailed deployments.
Paul Turner, Virtzilla’s veep for vSphere product management, told The Register that the source of the problem was Intel driver updates that arrived out of sync with VMware’s pre-release testing program. When users adopted the new drivers – one of which had been renamed – vSphere produced errors that meant virtual server fleet managers could not sustain high availability operations.
Turner said around 30,000 customers had adopted the release, of which around eight per cent encountered the issue. That collection of around 2,400 impacted users was enough for VMware to pull the release before the other 270,000 vSphere users hit trouble. That level of potential problems, Turner admitted, was considered a sufficient threshold to justify a do-over and the embarrassment of a pulled release.
VMware has since reviewed its testing program and procedures in the hope it will avoid a repeat of this error. Doing so, and repairing the release, meant a busier-than-usual holiday period for VMware developers. Turner said those who put in the extra hours will be compensated with extra time off in the future.
VMware also used the time needed to get the release ready to ensure that vSphere 7 U3 thoroughly addresses the Log4j bug. It took the opportunity to update to the latest version of the tool – which is free of the critical bug that allowed almost any code to execute without authorisation.
But VMware decided not to add anything new to vSphere while it addressed Log4j and sorted out the driver drama. Users will have to wait a few more months for another dose of VMware’s usual concoction of security updates and feature tweaks.
There’s more interesting stuff on the way, too. VMware has promised a full vSphere-as-a-Service offering is in the works, and the Project Capitola software-defined memory tech that will pool RAM across hosts. The company has also dropped hints that its plan to run its ESX hypervisor on SmartNICs is nearing release.
VMware has detailed the new/old release here and made downloads available here.®
The EU’s antitrust chief Margrethe Vestager said she was satisfied for the company now known as Meta to pursue its Kustomer acquisition after it struck a deal for rivals.
Meta, the company formerly known as Facebook, has secured antitrust approval from the EU to pursue its acquisition of US customer services software start-up Kustomer.
The social media giant’s decision to acquire the start-up attracted EU scrutiny last April, months before its rebrand. Then known as Facebook, the company planned to integrate Kustomer’s products, including a chatbot, into its service.
Now, Meta has assured the European Commission that it will provide rivals free access to its messaging channels for 10 years.
The EU was satisfied that this addressed competition concerns which previously arose from the company’s decision to acquire Kustomer.
“Our decision today will ensure that innovative rivals and new entrants in the customer relationship management software market can effectively compete,” EU antitrust chief Margrethe Vestager said in a statement.
Facebook had initially announced its acquisition plan in November 2020. In February 2021, the Irish Council for Civil Liberties wrote to the European Commission outlining its concerns over data that Kustomer had gathered and what might happen to that data under Facebook’s watch. The Commission also received a referral request from Austria flagging concerns over the Kustomer deal.
Other Meta acquisitions have also attracted the scrutiny of competition regulators. Last November, the UK ordered Meta to sell Giphy after its acquisition of the GIF making company was found to have breached competition rules. In the US, it is facing an antitrust suit that could force the company to sell WhatsApp and Instagram.
The EU’s decision to allow Meta to pursue the acquisition of Kustomer comes following a recent vote in the European Parliament in favour of the Digital Services Act, a companion of the Digital Markets Act. The act represents the EU’s attempt to shift the balance of power away from Big Tech in favour of ordinary people.
The long-debated act was hailed by Facebook whistleblower Frances Haugen as a “gold standard”.
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