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PROPERTY CLINIC: What can I do about noisy neighbours driving me mad?  

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I had problems with the neighbours having parties before lockdown and while this has ceased temporarily they have remained very loud even without guests. 

I am worried the parties and noise will step up again once restrictions are lifted. What can I do?

If an initial polite request for the noise to stop goes unheard, you can approach your local or district council for help

If an initial polite request for the noise to stop goes unheard, you can approach your local or district council for help

MailOnline Property expert Myra Butterworth replies: I’m sorry to hear about the disruption to your daily life. But there are steps you can take.

If an initial polite request for the noise to stop goes unheard, you can approach your local or district council, which has a dedicated team to help with such circumstances.

It can ultimately take action, such as physically remove any offending equipment if there is a case to do so.

In the meantime, keep a written record of what is happening and when, including any responses from your neighbours. 

Amanda Hamilton, chief executive of the National Association of Licensed Paralegals, replies: The good news is, there is something that can be done.

Every local or district council has an environmental health department. These teams are known as ‘noise or nuisance teams’.

There are certain things that noise teams are unable to deal with such as noise relating to traffic, planes, trains and some domestic noises such as footsteps, crying babies, kitchen appliances and doors opening or closing.

Everything else is actionable. For example, neighbours playing loud music at all hours of the night. Once this has been reported to the department, they instruct a team that then contacts you to enquire whether the noise is still going on. If it is, they come round and experience the noise from your home. If they believe that the noise is excessive, they can initially talk to the neighbours to ask them to refrain and give them a warning.

Once the first visit has taken place, a letter gets sent to the neighbours confirming the noise team’s visit and explaining that, if the team is requested to visit again, a second warning will be given. On a third visit, the team has the right to serve a notice threatening prosecution and/or seizure of equipment.

For example, take a Victorian terraced house divided into two leasehold flats: A one bedroom with a garden on the ground floor and a two bedroom on the upper two floors. 

The owners of the ground floor flat also own the freehold of the house, meaning that they could collect ground rent and service charges from the owners of the upper flat. 

They did not ‘own’ the upper flat, as the couple that did own it had a 99 year lease. That meant that they had a right to quiet enjoyment and the right not to be disturbed in their own home.

The owners of the downstairs flat are a married couple. They assumed that they ‘owned’ the whole house and could do what they liked. They left their doors and windows open and played heavy rock music at all hours of the day and night.

Neighbours in the houses on both sides frequently complained to the top floor flat owners about how noisy the couple were, but not one of them confronted them downstairs. 

The owners of the top flat were repeatedly woken in the early hours of the morning by such loud music that the building vibrated. They tried to use diplomatic means to reason with the neighbours downstairs but often found them to be so drunk that they were ignored.

After two years of trying this solution, they realised that their lives were being totally disrupted by the behaviour of the neighbours downstairs. So much so, that they had to relocate their bedroom to a room on the top floor, and quite often could not watch TV, as their front room was directly above the neighbours’ sitting room. They reverted to escape this by virtually living in the top floor bedroom.

In an effort to stop this disruption, they contacted the police who informed them that they could not do anything as it was a civil matter. However, they did mention the environmental health team of the local council, and in one fell swoop, their life changed. They were now in control of the situation. 

During a period of six months, they called the team out three times, and on the third visit, the noise team called the police as it was clear that the neighbours downstairs were inebriated and became quite aggressive. They were arrested and their music equipment was taken away.

If you have a nuisance or noisy neighbour start by trying to reason with them. Let them know that their actions are impacting your life and ask if they are able to stop. Sometimes people are simply not aware of the impact of their actions.

If reasoning fails, and the neighbours refuse to change their behaviour, then don’t be tempted to threaten them or resort to retaliation tactics, call the ‘noise team’ of your local council. 

It will help a lot if you have been able to keep a diary of the dates, times and type of disruption. The noise team needs to hear the noise or witness the disruption for themselves, so if you can determine a pattern, this will help them visit at the appropriate time and can move the process forward much quicker. Also keep a log of your conversations with your neighbour about the disruption, and their responses.

If you still have trouble, or the noise team haven’t provided the remedy you’re seeking, you could always apply to the court for an injunction. This is an order from the court, that can have a power of arrest attached, which forces the neighbour to cease the noise. 

This is where a paralegal can help. A paralegal is trained and educated to assist consumers to make applications to courts and give advice. They are not solicitors and so their fees may be lower.

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Disenchanted? Surely not, as Enniskerry gets a magical Disney makeover

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The village of Enniskerry in Co Wicklow was en fete on Sunday afternoon with locals, tourists and film crew all mingling among flower-festooned buildings and pubs serving food in the open air.

The normally flowery-but-sedate village seemed to lose all sense of sedateness and go all-out-twee, as plastic garlands of wisteria flowers almost smothered real-life wisteria-clad houses facing the town’s iconic clock tower.

The clock tower itself, built by the 6th Viscount Powerscourt to commemorate the centenary of the 1743 creation of the first viscount, is already an ornate affair, built on a shamrock-shaped base. But for Disney which is filming Disenchanted, it was not enough. The clock tower was clothed in artificial shrubbery, more purple wisteria, bunting and its flower beds brimming with multi-coloured, plastic, daisies.

The entire looked across the square at a grand imperial building where, last week, no grand imperial building was located. Visitors posed for photographs in front of its granite-looking steps, just a blue line around the roof giving the game away.

Yellow roses were trailed through the iron railings of homes on the streets approaching the clock tower, while The Reluctant Dragon Tavern, a Tudor-looking structure, leaned perilously into the – suddenly cobbled – roadway. A small sign to one side announced: “Enniskerry Inn, business as usual”.

Ever more garlands

Indeed, with tables set out on the road in the sunshine and visitors eating and drinking as workers added ever more garlands seemingly to any structure that stood still, it was hard to know what was real and what had changed.

The local chemist was there, renamed The Village Cauldron, Potions, Notions and Lotions. Next door was Prince Ali’s Magic Carpet Shoppe, while across the road was Beauty and the Book. A house had been renamed “Ratatoothie”, and declared it was a dentist’s practice.

People work during the week on transforming Enniskerry village in Co Wicklow into part of the Disenchanted film set, where Disney are filming. Photograph: Niall Carson/PA Wire
People work during the week on transforming Enniskerry village in Co Wicklow into part of the Disenchanted film set, where Disney are filming. Photograph: Niall Carson/PA Wire

All afternoon, visitors and locals alike trailed through the centre of the village, cameras aloft or staring from cars as gardaí from the Roads Policing Unit tried to keep things moving.

Disney did not respond to requests for commentary on what was happening over several days. A local retailer said she could not say anything because “Disney have told us not to”.

“I can say Enniskerry will be closed next week from Monday, but I can’t say anything more than that – I don’t know anything more then that anyway,” she said. Two further businesses in the village declined the opportunity to comment.

Disenchanted is a sequel to the Disney movie Enchanted, featuring Amy Adams and Patrick Dempsey as princess Giselle and divorce lawyer Robert Phillip. It follows on from Enchanted, which ended with the baddies destroyed, Giselle (Adams) married to Robert, and running a fashion business. But what happens then is seemingly the tightly guarded secret.

The village will be closed from June 14th to 18th, from 7am to 10pm, with other dates in July, and even “night shoots” towards the end of next month.

At another location, Erskine Avenue, in Greystones, a modest Arts and Crafts Edwardian home has also been given the Disney treatment, complete with turrets and masses of blossoms, and of course onlookers and a closed road. A local told The Irish Times “it was fun at first, but now I’m browned off”.

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Madison International Realty invests in London Salesforce Tower (GB)

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Madison International Realty has acquired a minority stake in the Salesforce Tower, London EC2, through a Jersey Property Unit Trust (JPUT), joining other investors including Heron International.

 

The 230-metre tower, completed in 2011 at 110 Bishopsgate, is an island site in the City of London and provides 441,000ft² of office space over 37 floors. The property is over 93% let to a range of tenants, the largest of which is Salesforce. The Salesforce Tower also has an outstanding food and beverage offering with Duck and Waffle and Sushi Samba at the very top and the Drift on the ground floor. The building has a BREEAM ‘Excellent’ rating for design.

 

The asset’s central location in the core of the City of London means it benefits from excellent transport connectivity, with Liverpool Street and Bank within a short walking distance. Similarly, there are a large number of new world-class food, drink and entertainment options nearby including the new Pan Pacific hotel adjacent at Heron Plaza and Eataly in Broadgate. In January 2021, an ING-led syndicate of lenders completed a €465.2m (£400m), five-year refinancing of the Tower.

 

Alex Lukesch, Managing Director at Madison International Realty commented on the investment: “This acquisition has allowed us to secure a stake in a prominent London office building, which we believe delivers space that meets the demands of modern occupiers looking for world-class offices in one of the world’s leading financial centres. The investment reflects our conviction in the ongoing resilience of the office sector and the role we believe it will play post-pandemic. We have observed that demand for quality, well-located space remains robust, while companies are increasingly looking for properties that also have strong ESG credentials to help meet their own sustainability targets. In Heron, we believe we have an experienced and highly regarded partner and we look forward to working with them on this venture.”

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Britain’s blossoming love for Japanese design in the home

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The design has a red lid and a narrow neck which widens to form a base of sturdy hips. When poured, the contents flow in a singular, uninterrupted stream.

The Kikkoman bottle hasn’t changed since it was designed in 1961 by Kenji Ekuan for the world’s largest soy sauce producer.

Simplicity has made it ubiquitous. And crucially, it works — think of wrestling with glass Heinz ketchup bottles or constantly wiping lids on plastic iterations. Likely, Kikkoman’s bottle is the reason we’re so familiar with soy sauce.

Serene: A contemporary Japanese-style sitting room. The country's influence can be seen most clearly in the clean, elegant and functional everyday products we use in our homes

Serene: A contemporary Japanese-style sitting room. The country’s influence can be seen most clearly in the clean, elegant and functional everyday products we use in our homes

In the introduction to her book Japanese Design Since 1945 (£35, Thames & Hudson), Naomi Pollock writes: ‘In Japan, good design is everywhere. But most of all, it’s in the home.’

The trend for Japanese-inspired, UK-based brands, such as Wagamama, Superdry and Yo! Sushi, is well worn, but the country’s influence is likely seen most clearly in the clean, elegant and functional everyday products we use in our homes.

Inspired idea 

The Japanese approach to design is summed up well by a single product – Muji’s right angle sock (from £3.50, muji.eu). 

As the foot is perpendicular to the leg, the sock should follow the shape of the body: design centres on the user rather than the designer.

The word ‘Muji’ translates as ‘without brand’ and the company invites (often renowned) designers to create reasonably priced products anonymously. 

Design guru Naoto Fukasawa is an adviser to Muji, and his wall-mounted CD player for the company (£149) is in the permanent collection at the Museum of Modern Art in New York.

Naoto Fukasawa's butterfly-inspired Grande Papilio Swivel Lounge Chair (£2,869, chaplins.co.uk)

Naoto Fukasawa’s butterfly-inspired Grande Papilio Swivel Lounge Chair (£2,869, chaplins.co.uk)

In the UK, Chaplins stocks a large selection of products from Japan, including some from the designer.

‘The idea is to create designs that appear to have been sculpted by the elements,’ says Ludovic Aublanc, creative director at Chaplins. ‘It’s the kind of minimalism that brims with emotion, that makes you grateful and happy to come home.’

The company stocks Fukasawa’s butterfly-inspired Papilio range – chairs and sofas sporting headset ‘wings’ to protect the user’s head (Grande Papilio Swivel Lounge Chair, £2,869, chaplins.co.uk).

Simple seating

Japanese designers have described the chair as the centre of design and an extension of the human form. It follows that these things should be easy on both the body and the eye.

Habitat’s Mori charcoal two-seater sofa (£716, habitat.co.uk) certainly fits the bill. It is compact, unfussy and elegant with its plush curved armrests and contrasting thin, wooden legs.

Simple unfinished woodwork is a key part of design in Japan, like the solid oak dining chairs from Oak Furnitureland (£140, oakfurnitureland.com) which would pair well with the Japanese oak Castor Table by Karimoku New Standard (£1,169, nest.co.uk).

Clutter free

Last year, decluttering guru Marie Kondo took the world by storm with her hit Netflix show. The programme has been talked of plenty, but we’re perhaps unaware of how key these principles are to Japanese design.

A large part of the focus on user-friendly products comes down to space. As ever, it’s important for Muji, with its storage bed (from £299) which has spacious drawers to banish clutter. Loaf has the Woody storage bed (from £995, loaf.com).

Simple boxy shelving units such as the Ikea Kallax range (from £15, ikea.com) are practical, but can also be used for displaying plants, books and records.

Or, for a modern twist, try the John Lewis Dice shelving unit bookcase (£450, johnlewis.com). The company also stocks Japanese brand Like-it’s clear storage products (from £8).

Crockery that rocks 

Japanese pottery has long been a feature of our homes, and a collection by John Lewis is a nod to this. Inspired by woodblock prints, the range includes glassware, plates, mugs and even Christmas decorations. 

It’s all delicate, bright patterns and the infuser mugs by Tokyo Design Studio (from £25) are a highlight.

But elegant motifs are only part of the story. The earthy charcoals, whites and beiges of Hasami Porcelain (hasami-porcelain.com) are a calming, elegant addition to any kitchen.

Hasami teapots start from £65 and mugs from £22 (la-gent.com) – also pick up a copy of Okakura Kakuzo’s The Book Of Tea, written in 1906, an insight into the Japanese ritual of tea-making. Elsewhere, an Oriental Hobnail tea set costs from £22.98 (wayfair.co.uk).

For eating, Denby Pottery has Japanese-inspired bowls from £58 for four in grey and white (denbypottery.com).

Finally, being able to serve Japan’s other favourite drink – the highball – is a must. Try LSA’s Mia Highball glasses (£27 for four, lsa-international.com) or, for something cheaper, a set of six Duralex Prisme highballs is £11.99 at rinkit.com.

Then grab a bottle of Akashi whisky (£28.50, waitrosecellar.com), add ice, stir clockwise 13 times, add soda water, stir again and appreciate another example of elegance and simplicity in Japanese design.

What your home really needs is… a Christmas throw

At this time of year, people fall into two groups: those who believe more is more, with bright lights and decorations aplenty; and others who keep things simple, with a few holly sprigs and a carefully adorned tree.

Yuletide luxury: You could use this Alpaca Fair Isle Throw, £99.50, all year round

Yuletide luxury: You could use this Alpaca Fair Isle Throw, £99.50, all year round

But whether you’re a maximalist or a minimalist, your home will need a Christmas throw because someone in your festive bubble is bound to complain about being cold.

If glitter is your thing, you’ll like the fleece star throw from Marks & Spencer (£25, marksand spencer.com). 

Or snuggle up under Dunelm’s red cable-knit design with a fleecey inside (£60, dunelm.com).

For something more fun, Redbubble has one that reads: ‘This is my Hallmark Christmas movie watching blanket’ (£34.73, redbubble.com).

Going low-key? How about a white and grey reindeer pattern with red pompoms (£40, barkerand stonehouse.com)? 

Or this Alpaca Fair Isle Throw , £99.50, notonthe highstreet.com), which you could use all year round.

Anne Ashworth 

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