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For a true display of wealth, dab printer ink behind your ears instead of Chanel No. 5 • The Register

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Printer ink continues to rank as one of the most expensive liquids around with a litre of the home office essential costing the same as a very high-end bottle of bubbly or an oak-aged Cognac.

Consumer advocate Which? has found that ink bought from printer manufactures can be up to 286 per cent more expensive than third-party alternatives.

Dipping its nib in one inkwell before delicately wiping off the excess on some blotting paper, Which? found that a multipack of colour ink (cyan, magenta, yellow) for the WorkForce WF-7210DTW printer costs £75.49 from Epson.

“This works out at an astonishing £2,410 a litre – or £1,369 for a pint,” said Which?.

The consumer outfit also reported that since the Epson printer also requires a separate Epson black cartridge for £31.99, it takes the combined cost of replacement inks for the Workforce printer to a wallet-busting £107.98.

On the other hand, if people ditched the brand and opted for a full set of black and colour inks from a reputable third-party supplier, it would cost just £10.99 – less than a tenth of the price.

Printing has become essential for plenty of workers holed up at home during the pandemic. The survey by Which? of 10,000 consumers found 54 per cent use their printer at least once a week. Which? said it estimates an inkjet cartridge would need to be replaced three times a year.

The report discovered tactics used by the big vendors to promote the use of “approved”, “original”, and “guaranteed” ink supplies.

It found Epson devices, for example, flagging up a “non-genuine ink detected” message on its LCD screen when using a non-Epson cartridge, and HP printers are actively blocking customers from using non-HP supplies.

Adam French, a consumer rights champion at Which?, reckons this situation is simply unacceptable.

“Printer ink shouldn’t cost more than a bottle of high-end Champagne or Chanel No. 5,” said French. “We’ve found that there are lots of third-party products that are outperforming their branded counterparts at a fraction of the cost.”

In a rallying call to consumers he said that third-party ink should be a personal choice and not “dictated by the make of your printer.”

“Which? will continue to make consumers aware of the staggering cost differences between own-brand and third-party inks and give people the information they need to buy the best ink for their printer,” he said.

Which is exactly what the Consumers Association said almost 20 years ago when it reported that printer ink cost around £1,700 a litre. Then – as now – the Consumer Association advised consumers to steer clear of brand-name printer cartridges and pick cheaper alternatives instead.

The survey by Which? found that 16 third party brands beat the big brands in terms of ink prices.

Epson wasn’t the only printer biz to be singled out for sky-high ink prices. Canon, and HP were fingered too.

For its part, Epson said customers “should be offered choice… to meet their printing needs” and listed a number of options including its EcoTank systems and a monthly Ink Subscription service.

And in a nod to anyone looking to save money by using a third party, Epson said: “Finally, as non-genuine inks are not designed or tested by Epson we cannot guarantee that these inks will not damage the printer. Whilst Epson does not prevent the use of non-Epson inks, we believe that it is reasonable, indeed responsible, that a warning is displayed as any damage caused by the use of the inks may invalidate the warranty.”

As part of its investigation, Which? found that some HP printers use a system called “dynamic security” which recognises cartridges that use non-HP chips and stops them from working.

HP has tried to battle against third party ink makers trying to capture supplies sales by overhauling the model of its printer business: by shifting to ink tanks printers that come pre-loaded with supplies for an estimated timeframe; or by selling the printer hardware for more upfront and allowing biz customers or consumers to buy the supplies they want.

In response to Which?, HP said it “offers quality, sustainable and secure print supplies with a range of options for customers to choose from, including HP Instant Ink – a convenient printing subscription service with over 9 million users that can save UK customers up to 70 per cent on ink costs, with ink plans starting at £0.99 per month.”

Reg readers may remember the kerfuffle around HP’s Instant Ink. The free plan was reinstated, sort of. For existing customers.

Over at Canon, a spokesperson said third-party ink products can work with its printers, but the “technology inside is designed to function correctly with our genuine inks which are formulated specifically to work with Canon technology.”

“Customers are encouraged to use genuine inks to ensure the longevity of their printer, and also to ensure that their final prints are of a standard we deem Canon quality. In addition, the use of third party inks invalidates the warranty of the printer.”

With almost four in ten (39 per cent) people saying that they do not use third-party cartridges because of fears that they might not work with their printer, it might go some way to explain why more than half (56 per cent) of the consumers quizzed said they persist with using potentially pricey original-branded cartridges despite cheaper alternatives being available. ®

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Irish payroll tech company BrightPay merges with UK’s Relate

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The two companies will get funding from investor Hg to hire more employees and innovate new technologies across Ireland and the UK.

Irish payroll management tech company BrightPay has announced a merger with London-based accounting software company Relate Software in a bid to integrate services for SMEs across the two islands.

Based in Co Meath, BrightPay has been operating in Ireland for more than 25 years and employs more than 70 people in the country. It provides payroll software services to more than 330,000 employers in Ireland and the UK.

Upon merging, BrightPay CEO Paul Byrne and Relate co-founder and CEO Ray Rogers will remain investors and become co-CEOs of the new entity. The other co-founders of each company will also continue to invest in the new business and develop products.

Byrne said that Relate’s track record in the sector will help them become the leading service for many businesses and accountancy firms.

Private equity investor Hg, which focuses on software and service businesses in Europe and North America, will become the majority investor in the combined business. “Their deep sector knowledge has proven invaluable to us and will be instrumental in fuelling the further growth of BrightPay/Relate,” Byrne added.

New hires and technologies

The merger will benefit from the combination of BrightPay’s expertise in payroll software with Relate’s experience in accountancy management tech. Together with Hg, the new business will invest in new technologies such as cloud and automation to improve their services.

Rogers, founder and CEO of Relate, said: “Combining products from both businesses will provide a compelling offering for our customers, with the scope and backing for further innovation and development.

“I’m looking forward to working with Paul and am also excited to welcome Hg, a leading software investor with a track record of supporting growth in Irish software businesses.”

While details of the transactions have not been disclosed, the combined business will have more than 190 employees with plans to hire more people across Ireland and the UK.

“Both BrightPay and Relate are very highly regarded businesses and champions in their field,” said Jonathan Boyes, Hector Guinness and Thomas Martin of Hg in a joint statement. “The two companies bring together core operational strengths whilst also unlocking a high-quality, complementary suite of products to a newly combined customer base.”

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New UK broadband rules will make it easier to switch supplier | Broadband

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The UK media regulator, Ofcom, has introduced a new service to make it easier for customers to switch broadband supplier to get a better deal.

Ofcom hopes the new process, One Touch Switch, will encourage people to seek out better deals after research found that more than two-fifths of people were put off switching broadband suppliers because of the hassle.

People can already switch between providers that use Openreach’s broadband network – such as BT, Sky and TalkTalk – through a process requiring a customer to only contact their new supplier.

However, until now customers looking to change networks or technologies – such as between Virgin Media’s network and a provider on Openreach or other smaller networks such as Hyperoptic or CityFibre – had to deal with both the new and old supplier simultaneously.

Ofcom research found that a quarter of customers making such a switch faced attempts by their provider to stop them. The One Touch Switch process aims to eliminate these issues, including customers having to sort out the end and start dates of their old and new services.

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“Household finances are strained at the moment, so switching broadband provider could help keep your bills down,” said Lindsey Fussell, the network and communications group director at Ofcom. “We’re making it as easy as possible for you to break up with your broadband provider and take advantage of the deals on offer.”

Ofcom said the new rules will also mean that suppliers will have to compensate customers if they are left without internet for more than one working day during a switch. All suppliers must introduce Ofcom’s new simplified switching process by April 2023.

The regulator has introduced a range of measures in recent years to make sure customers have access to the best deals. These include cracking down on the so-called “loyalty penalty” by which customers who stick with their broadband, mobile or pay-TV supplier are not offered the same discount deals as new customers.

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India, Japan flex cyber-defence muscles as China seethes • The Register

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India and Japan have each flexed their cyber-defence muscles in ways that China can’t miss.

Japan’s flex was the Monday launch of a national cyber-security policy that for the first time names China, Russia, and North Korea as sources of heightened threat. The policy also calls for Japan’s Self Defence Force to increase its digital capabilities.

The new plan was released as expected under Japan’s policy of refreshing its defensive plans every three years. The theme for the policy is “Cybersecurity for all” and chief cabinet secretary Katsunobu Kato said its aim is to ensure that no part of Japanese society goes without the protections it needs.

Kato said the plan was also developed because Japan’s government “recognised a threat” and therefore a need to strengthen its online defences. The policy documents list many recent infosec incidents – such as the attack on SolarWinds and Microsoft’s Exchange flaw – as the sort of thing Japan needs to counter.

India’s flex came from vice-president M. Venkaiah Naidu, who on Monday visited a military museum and remarked that India’s security forces should “prepare themselves to dominate not only in a conventional war but also establish their superiority in the new and emerging areas of conflict such as information and cyber warfare along with the increasing use of robotics and drones in the battlefield”.

“The nation is assured that any misadventure by an adversary will be given a befitting reply by the Indian Army,” Naidu said.

While the position of vice-president is largely ceremonial – the officeholder is backup to the head of state, but actual power resides with Parliament – Naidu’s words have weight. Doubly so as he stated India faces “both symmetric and asymmetric threats from outside and within” and then asserted India’s sovereignty over Jammu & Kashmir and argued that previous arrangements that gave the territory autonomy were temporary.

Mentioning Jammu & Kashmir is significant, as the disputed India/China border is in the territory. The territory is also the subject of a dispute with Pakistan.

Kashmiri separatists, which India labels Pakistan-supported terrorists, and China, will all have noticed the veep urging India to arm itself in the kinetic and digital realms.

China has certainly noticed last week’s meeting of “The Quad” – the grouping of Australia, the USA, Japan, and India – and its announcement of plans to develop infosec standards it hopes the world will follow.

China’s foreign ministry has labelled The Quad a “closed and exclusive clique” informed by “outdated Cold War zero-sum mentality and ideological bias”.

Spokesperson Hua Chunying addressed the issue at a press conference in response to a question from Russian news agency TASS. “For some time, these countries have been keen on insinuating China with the so-called ‘rules-based order’, playing up and inciting the so-called ‘China threat’ theory, and driving a wedge between regional countries and China.”

Te actions of Japan and India actions suggest the wedge is working. ®

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