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Estate agents caught slamming ‘disgusting’ three-bed bungalow they were trying to sell for £300,000

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Shocking footage shows the moment a pair of tactless estate agents are caught discussing how ‘disgusting’ a bungalow they are trying to sell is.

The unnamed agents were filmed making the ‘unprofessional’ comments whilst hosting an open house viewing for the £300,000 three-bed property in Ramsgate, Kent, on Saturday.

A home security camera, installed in the children’s bedroom of the house, caught the pair criticising the family’s living arrangements and questioning how many people slept in the same room.   

The agents, who work for Wards estate agent in Ramsgate, then suggest that the property should be knocked down because it is in such a bad state. 

In footage recorded in one of the bedrooms during an open house viewing, the estate agents can be seen trying to work out where everyone sleeps in the bungalow 

In the clip the male agent points at family’s cat food bowl in the bedroom and says: ‘The cat food is there, how disgusting is that?’ 

The pair are then heard talking outside the room with the male agent commenting that the floors need a ‘mop.’

The woman jokes in response that the flooring needs to be pulled up instead.

She adds: ‘Everything in this house you need to clean up, everything. You might as well knock it down.’

The man replies: ‘It’s that bad you might as well.’ 

The owner of the house said she was left feeling ‘low and worthless’ after discovering what the agents had said whilst checking the CCTV in her autistic sons’ room.

The owner of house, a 33-year-old mother-of-two said she was left feeling ‘low and worthless’ after hearing the comments made on video by the agents

The three bedroom bungalow in Ramsgate, Kent, was on the market for u00A3300,000 when the agents made their catty remarks about it

The three bedroom bungalow in Ramsgate, Kent, was on the market for £300,000 when the agents made their catty remarks about it

The unnamed male and female agent were recorded saying that the whole property needed to be cleaned from top to bottom and the woman remarked that it should be knocked down

The unnamed male and female agent were recorded saying that the whole property needed to be cleaned from top to bottom and the woman remarked that it should be knocked down 

One of the agents was recorded saying that it was 'disgusting' that the owners left a bowl of cat food in one of the bedrooms. Pictured: The lounge of the property on the market

One of the agents was recorded saying that it was ‘disgusting’ that the owners left a bowl of cat food in one of the bedrooms. Pictured: The lounge of the property on the market

The mother-of-two, 33, who doesn’t want to be named, said: ‘I am just so angry I was so shocked when I saw it. They were all nice to my face.

‘The camera is there to monitor the kids, they have autism. We keep a camera in the room for the children’s safety due to them getting up in the night often.’

‘I was disgusted. It’s tactless. I just felt so low and worthless. I just didn’t expect anything like that.’ 

She added: ‘One of them said our house was disgusting.

‘They felt the need to have a conversation about my family slagging us off in our home when they thought we weren’t looking.

‘We trusted them with our home and they disrespected us.’

In one of the three videos, the man and woman who work for Wards estate agent in the town can be seen trying to work out where everyone sleeps.

The woman, her partner, 30 and two sons, five and nine, live there but they wrongly assumed her sister and partner resided there too.

Wards, the estate agents responsible for selling the bungalow, has apologised ‘unreservedly’ for the pair’s ‘unprofessional’ comments  

David Lench, Group Managing Director of Arun Estates – which has Wards as one of its brands – said: ‘Since learning about this most regrettable incident at the weekend, Wards have been in close contact with the client and her sister who instructed Wards to market the property.

‘We have apologised unreservedly for the inappropriate and unprofessional discussion that took place between two staff members at the property on Saturday.

‘Both staff members are extremely sorry for the upset they have caused and are highly embarrassed by their conduct.’

She added: ‘Wards rigorously trains its staff to treat customers fairly and with respect at all times.

‘We are disappointed that the behaviour of these staff members falls far below the standards for which Wards are known.

The homeowners have taken the property off the market with Wards. The mother of two said: 'I am just so angry I was so shocked when I saw it. They were all nice to my face.'

The homeowners have taken the property off the market with Wards. The mother of two said: ‘I am just so angry I was so shocked when I saw it. They were all nice to my face.’

‘This is most regrettable as we have never previously experienced an incident of this kind and both staff members have had an unblemished record prior to this happening.

‘Nevertheless, we completely agree with the client that this conversation should never have happened and fully appreciate the distress it has caused.

‘We are taking the matter very seriously and will continue to work closely with the family to do everything possible to make amends.

‘We will also be following our internal procedures with the staff involved and taking appropriate action.’



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Courts Service contradicts Garda declaration journalists were barred from court

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The Courts Service has openly contradicted An Garda Síochána’s declaration that journalists were barred from a court sitting in Waterford earlier this month on the orders of a district justice.

Former Fianna Fáil election candidate Kieran Hartley appeared before Judge Brian O’Shea at Dungarvan District Court on October 13th on a Section 6 public order charge for allegedly committing an offence against a family member of a local garda.

Journalists Eoghan Dalton and Christy Parker were barred for more than three hours from entering the court chamber by two gardaí, who said they had been told the judge had directed that no press be allowed in.

The decision to bar the press – the second time that this has happened to a court hearing where Judge O’Shea was sitting following an incident at a Dublin hearing in 2017 – has now been raised with Garda management.

During exchanges with the reporters, who questioned the decision, one garda said “no one is allowed in this morning”, and while they “honestly” did not “know any details of it” they had been “directed by the court to not allow anyone into it”.

The Garda Press Office later that day insisted “the presiding judge had directed that the court be cleared of persons not involved in the case” as a “voir dire” was in operation.

A voir dire normally occurs when a judge seeks to determine an issue in the course of a trial rather than in advance of one, and very rarely applies at District Court level. Journalists may witness proceedings but not report the details.

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Questioned later, however, the press office said: “The court garda cleared the court as requested by the judge”, and that “it is understood that members of the media who so arrived after that point were inadvertently prevented from accessing the courtroom”.

The Courts Service on Friday said: “At no stage did Judge O’Shea or Courts Service officials issue a direction that the case should be held otherwise than in public”.

“The court sitting at Dungarvan District Court on Wednesday, October 13th, was a public hearing. It involved the hearing of certain arguments in a case, before the ‘substantive’ matter might be heard at another time,” the spokesman said.

“In the absence of an order the law requires that the proceedings take place in public: we are committed to that principle. The alleged actions of gardaí in not allowing access to some media is a matter for Garda management.

“These issues have been raised with Garda management,” said the Courts Service, which is understood to have checked its own records carefully ahead of making its public statement.

When the case came to court on September 22nd, solicitor Paddy Gordon, acting for defence solicitor Frank Buttimer, questioned the legitimacy of statements presented by An Garda Síochána. Mr Gordon claimed they were “not our statements and we want them examined forensically”.

Deferring the matter to the October 13th sitting of Dungarvan District Court, Judge O’Shea instructed that investigating Garda Tom Daly be present, along with his notebook and all original statements.

The judge also asked that Tramore District Superintendent Paul O’Driscoll attend the hearing, which would commence at 10am prior to the main court business.

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Mr Hartley unsuccessfully contested the 2014 European elections as Fianna Fáil’s Ireland South candidate. He resigned from the party acrimoniously in 2018 following his criticism of its handling of matters related to convicted paedophile Bill Kenneally, whose cousin Brendan was a former Fianna Fáil junior minister.

Judge O’Shea did not issue a written verdict on the present case against Mr Hartley, but it is understood the Garda testaments will stand as presented when it is heard.

Mr Buttimer said he was “not in a position to comment at present”.

Sinn Féin’s justice spokesman Martin Kenny said it was “highly unusual” and that he would be writing to Garda headquarters seeking an explanation. “Justice has to be seen to be done as well as being done, and I find it quite alarming that we’d be in this situation.”

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Darlington is cheapest for homes, London’s Kensington most expensive

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We all know about the North-South divide. We all know about the Prime Minister’s attempt at ‘levelling up’. We all know about the crumbling Red Wall.

But when it comes to property, the facts of the matter tell their own story. According to Churchill Home Insurance, Darlington in County Durham is the cheapest place to buy a property in the country, at just £58 per square foot.

Which is staggering when you compare it to the most expensive — Kensington in central London, where the average price per square foot stands at £1,721. 

Imposing: The Clock Tower in Darlington, County Durham - the cheapest place to buy a property in the country, at just £58 per square foot

Imposing: The Clock Tower in Darlington, County Durham – the cheapest place to buy a property in the country, at just £58 per square foot

Music giants Robbie Williams and Eric Clapton have homes in this exclusive royal borough home, as do entrepreneurs Sir Richard Branson and Sir James Dyson.

But here’s the twist: anyone looking to take advantage of Darlington’s prices might have to move fast because there are plans to turn this market town into the hottest property in the north.

Chancellor Rishi Sunak is opening up a smart new division of the Treasury there over the next five years, moving about a quarter of the department. 

That’s about 400 people, many of whom will be local recruits. ‘We’re giving talented people in the North-East the opportunity to work in the heart of Government, making decisions on important issues for our country,’ explains Sunak.

So what are the draws of these polar-opposite locations?

Kensington is one of the crown jewels of London neighbourhoods featuring not just top museums but also a host of chic cafes, boutique shops, and even Kensington Palace, where the Duke and Duchess of Cambridge live with their children.

There are three Zone 1 underground stations and several independent schools, and you’re a stroll away from the West End. 

Upmarket: A terrace in Kensington, London, where the average price per square foot stands at £1,721

Upmarket: A terrace in Kensington, London, where the average price per square foot stands at £1,721

Top restaurants include Daphne’s and Launceston Place — both favourites of the late Princess Diana — and the iconic Bibendum with two Michelin stars.

There’s no surprises when it comes to property values in this area; they’re stellar. The cheapest property in Kensington for sale on Rightmove in the middle of October was priced at £40,000 and that was just a space in a car park. 

The most expensive listing, by contrast, was a seven- bedroom semi, with an eye-watering asking price of £30 million.

Of just over 510 property sales in the past year, the average price was a slightly more modest £2,169,235, according to Zoopla, but that’s after prices took a 4 per cent knock as fewer people bought in London during the pandemic.

It’s a different story in Darlington, which has a modest average property price of £172,724, according to Zoopla. 

But things are changing; there have been more than 1,600 property sales in the past 12 months and prices have gently risen 4.5 per cent. The most expensive home on sale is a four-bedroom detached house with grounds, for £700,000.

However that’s still an exception, with many more at the other end of the scale, where there are several two-bedroom terrace houses for sale at £45,000.

If you’re moving in, bone up on railway history — the world’s first steam train service began here almost 200 years ago. 

Otherwise, look out for a twice-weekly street market, the revamped Hippodrome theatre and the odd tribute to comic Vic Reeves and businessman Duncan Bannatyne, both brought up in the town.

Darlington is brimming with well-preserved Victorian buildings while you can stroll in the beautiful South Park. If you’re after the best of local food, the two-Michelin starred Raby Hunt Restaurant is the place to go.

The town has the buzz of a place on the move — there are modernisations under way at both the railway station (2 ½ hours to London, 30 minutes to Newcastle) and the indoor market.

Meanwhile, Rishi Sunak’s Treasury initiative is already putting Darlington on the map. ‘I know of several people from London who have moved here thanks to working remotely,’ says estate agent Henry Carver of Carver Residential. 

On the market: North-South divide 

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Facebook admits high-profile users are treated differently

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Facebook’s oversight board said the social media company hadn’t been “fully forthcoming” about internal rules that allowed some high-profile users to be exempt from content restrictions and said it will make recommendations on how to change the system.

In the first of its quarterly transparency reports published Thursday, the board said that on some occasions, Facebook “failed to provide relevant information to the board,” and in other instances the information it did provide was incomplete.

For example, when Facebook referred the case involving former US president Donald Trump to the board, it didn’t mention its internal “cross-check system” that allowed for a different set of rules for high-profile users.

Facebook only mentioned cross-check, or XCheck, to the board when asked whether Trump’s page or account had been subject to ordinary content moderation processes.

The cross-check system was disclosed in recent reporting by the Wall Street Journal, based in part on documents from a whistle-blower.

The journal described how the cross-check system, originally intended to be a quality-control measure for a select few high-profile users and designed to avoid public relations backlash over famous people who mistakenly have their posts taken down, had ballooned to include millions of accounts.

The oversight board said it will undertake a review of the cross-check system and make suggestions on how to improve it.

As part of the process, Facebook has agreed to share with the board relevant documents about the cross-check system as reported in the Wall Street Journal. – Bloomberg

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