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Cost of living? Get ready for the cost-of-working crisis • The Register

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We all must have experienced the deepening cost-of-living crisis first hand by now. But according to new research, there is a cost-of-working crisis too as employers insist staff return to the office.

In its Digital Etiquette: Reinventing Work Report, digital transformation specialist Adaptavist quizzed almost 3,500 professionals from the US, UK, Australia, and Canada on their views about hybrid vs office work, productivity, collaboration and isolation, communication tools, health and wellbeing, and the future of work.

Adaptavist found that for the 1,200-plus UK employees surveyed, inflation and shocking cost-of-living increases have folded into a new “cost-of-working” crisis affecting not only where they work but how.

Although the cost of working from home is increasing with stomach-turning energy bills, 44 percent of Brit respondents said they are worried about the additional costs of working in an office if they return full time.

Of the 38 percent that said they were anxious about returning to the office, 35 percent said the anxiety was due to the commute. Everyone has felt the pang of stupidity in traveling to work to be able to afford traveling to work, and according to the Office of National Statistics, the annual increase for transport in the UK was 15.1 percent in July 2022.

As a result, 29 percent say they’d want to see commute reimbursement and free parking as the carrot that would get them back in the office full time.

“The transformation of work over the last few years has been long lasting, but will also continue to evolve,” said John Turley, head of Organisational Transformation at Adaptavist.

“Just as employees have grown accustomed to questioning the level of flexibility and freedom their organization provides, they’re now understandably considering the costs associated with heading back to the office, working from home or some combination of the two.

“Whether these costs are mental, emotional or financial, employees and employers will need to find a new equilibrium between business as usual and the way people want to work now – one that supports well-being as well as creating value for customers.”

Meanwhile, the flexibility of working from home has allowed respondents to supplement their income with freelance gigs or additional hours as recession looms, opportunities they feel will be stripped by a mandatory office schedule. Some 28 percent plan to take on additional work and 16 percent already have, with 51 percent citing an increased income of £6,000-£12,000 annually (c $6,800 to $13,600). It’s clear why some would not want to lose this.

The downside to these ventures is that they could cause burnout. Adaptavist said 31 percent of British employees are so overwhelmed with work that they don’t have time to talk to colleagues, while 89 percent said in-person communication with co-workers is critical or important. This could contribute to loneliness or isolation, though more than half of professionals have not accessed their employer’s mental health resources.

Psychotherapist Petra Velzeboer commented: “Often we find that mental health and well-being resources do exist within organisations, but the communication about them is poor and awareness low.

“An effective Employee Assistance Program and communication strategy is essential to ensure companies and employees have the right tools in place, but it’s only half the solution. We need to proactively combat loneliness by creating a culture of connection, with mental health and well-being at the forefront. Companies need to prioritize mental health before people start to struggle, not after.”

The Great Reset

For better or worse, with 43 percent of respondents in either hybrid or remote positions, this flexibility could be coming to an end as employers begin to mandate a return to the office. Whether driven by recession, the need for control or to boost productivity, nearly three quarters of British workers said returning to the office would negate all, some, and the most important of their workplace freedoms.

This has pushed more than a third to look for a new job elsewhere. However, 66 percent of those who quit as part of the pandemic-inspired “Great Resignation” said they either regret or sometimes regret the decision – so proceed with caution.

Among the tech companies herding workers back to HQ are BT, Apple, and Google, which have all mandated a “3 together, 2 wherever” (as BT put it) model – three days in an office, and two remote.

On the other hand, Red Hat has no qualms with staff working remotely for the foreseeable future, Amazon has said it has no hard return to the office planned, Dell envisioned 60 percent of staff staying away after the pandemic, and Salesforce believes “office mandates are never going to work.”

At the more disturbing end, Workday CEO Aneel Bhusri famously said “maybe five days is too much family time. One or two days is a good amount,” when explaining why staff had to come back in.

Time for a four-day week?

Adaptavist also asked professionals for their take on the future of employment. While 63 percent said they were working the same hours as before the pandemic, more than 62 percent wanted to see an end to the 40-hour work week, with 49 percent angling for a four-day schedule.

Almost a quarter of those surveyed said their employer already offers four days. This follows a huge UK pilot of the schedule shakeup for 3,000 workers across tens of companies between June to December.

At the half-way point of that pilot, 88 percent of companies that respondended said the four-day week is working well for their business; 46 percent said business productivity has stayed the same; and 86 percent said they are ‘extrememly likely” to retain the four-day week policy.

Tool fatigue

The survey also looked at communication and productivity tools, with Brits frequently experiencing “tool fatigue.” This was most acutely felt by asynchronous workers – those on a team that does not require all members to be online simultaneously – who had tool fatigue rates twice that of synchronous workers.

Just over half of employees said they lose time due to task switching, and 41 percent complained that their organization had too many tools that do the same thing.

Email remains the most used communication method for work at 31 percent, followed by in-person talking (17 percent), then collaboration tools like Slack as the primary communication method (12 percent). However, those working asynchronously in larger companies with more than 250 employees were more likely to use such tools, with Microsoft Teams (75 percent) and Zoom (53 percent) considered essential for collaboration. ®

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Singapore pulls plug on COVID tracking program • The Register

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Singapore’s Ministry of Health (MOH) announced on Thursday that it was finally pulling the plug on its COVID tracking program.

On February 13, the city-state’s TraceTogether (TT) program, which uses the Bluetooth radios in mobile phones to track movements, and its business check-in system SafeEntry (SE) will come to a halt.

According to the ministry’s announcement, the government had already begun stepping down TT and SE, and would no longer require infected persons to submit TraceTogether data.

“SE data is no longer being collected, and MOH has deleted all identifiable TT and SE data from its servers and databases,” said the department.

The exception is data that was controversially used off-label in a murder investigation.

The systems will remain intact – as well as registration details including name, business registration, and mobile phone number – in case there is a need for reactivation. One example given is if a more dangerous COVID-19 variant were to spread. Apps will also remain available.

The ministry told members of the public, who haven’t been required to have them since last year, that they may “uninstall their TT App, and enterprises may do the same for the SE (Business) App.”

Furthermore, those with a physical TT token, which came in handy for the non-tech savvy as a device that exchanges anonymized identifiers, were asked to return the dongle for recycling.

Singapore began developing the open source TraceTogether at the onset of the pandemic in 2020. The app constantly sought out other Bluetooth-enabled devices that ran the app and logged when they were in close proximity. The country required users to register and inform authorities if they contracted COVID-19 and used the app to draw up lists of contacts who were then isolated.

Other countries, including Australia, based their apps on the technology. While many nations seemed to flop at COVID tracking, Singapore fared somewhat better, even with similar technology. That success has been attributed to a culture willing to comply, combined with a government that modified behavior through other strict rules to keep the virus from spreading.

One example of the additional measures was tracking devices issued to travelers during a required one-week isolation after arriving.

In April, TT and SE became largely superfluous as their use was no longer mandatory except for select events. The efficacy of such systems relied on mass compliance so if some people weren’t using them, they were less effective anyway.

However, job postings for positions related to the program near that time sparked speculation that the system would remain in some form in the island nation, unlike in most other countries. Singapore’s Government Technology Agency (GovTech) told The Register in late March 2022 the job listings were merely for replacing existing employees.

Australia quit its app in August after it was deemed a massive failure. Japan followed in September, and China discontinued use of its tracking app in December. ®

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Irish biotech Ovagen raises €1.1m for germ-free egg production

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Based in Co Mayo, Ovagen now plans to add 65 jobs over the next five years and hopes to see its revenue reach €42m by the end of 2027.

Irish biotech start-up Ovagen has raised €1.1m in an oversubscribed funding round led by the Halo Business Angel Network (HBAN) for its germ-free egg production business.

Ovagen, based in Ballina, Co Mayo, is a biotech company that has developed a process of producing germ-free chicken eggs intended for use in the pharmaceutical industry for products such as vaccines.

According to Ovagen, up to 20pc – or one in five – egg-based vaccine batches are destroyed because of contamination.

Overall, more than 1bn eggs are used every year as ‘bio reactors’ to develop vaccines. Viruses are injected into the eggs to propagate the virus, which vaccine manufacturers can then use to develop vaccines for diseases including the flu, yellow fever, mumps and measles.

Dr Catherine Caulfield, CEO and co-founder of Ovagen, said that current vaccines are developed using specific pathogen free eggs, which are free of many bacteria and viruses, but they are not germ-free and a significant portion become contaminated.

“Our funders have been instrumental in supporting us on our long journey to make a concept a reality,” she said.

“At critical stages in our development, our angel investors have not only provided us with their financial backing, but they have also introduced us to other potential investors, as well as their highly influential industry contacts.”

Ovagen now aims to go to market with the “world’s first germ-free egg” in what is potentially a multimillion euro industry.

“The global potential of the company’s technology is vast and that is why this is the second time HBAN syndicates have backed Ovagen,” said Declan MacFadden, an HBAN spokesperson.

“Ovagen is now in prime position to launch its product and we are excited to see the impact that this ground-breaking development has in a highly lucrative global market.”

Following the latest investment, in which the Western Development Commission and an existing shareholder also participated, the company expects to add 65 jobs (it currently has 12 staff) over the next five years, with revenues reaching €42m by the end of 2027.

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Republicans grill ex-Twitter executives over handling of Hunter Biden story | House of Representatives

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US lawmakers held a combative hearing on Wednesday with former senior staffers at Twitter over the social media platform’s handling of reporting on Joe Biden’s son Hunter Biden.

The proceedings set the stage for the agenda of a newly Republican-controlled House, underscoring its intention to hone in on longstanding and unsubstantiated allegations that big tech platforms have an anti-conservative bias.

The House oversight committee called for questioning recently departed Twitter employees including Vijaya Gadde, the social network’s former chief legal officer, former deputy general counsel James Baker, former head of safety and integrity Yoel Roth and former safety leader Anika Collier Navaroli.

The hearing centered on a question that has long dogged Republicans – why Twitter decided to temporarily restrict the sharing of a story about Hunter Biden in the New York Post, released in October 2020, the month before the US presidential election. But lawmakers on both sides of the aisle used the opportunity to interrogate moderation practices at Twitter and other tech firms.

“The government doesn’t have any role in suppressing speech,” said Republican committee chairman James Comer, hammering the former employees for censoring the Post story.

people sit at table in congressional chamber
James Baker, former deputy general counsel at Twitter; Vijaya Gadde; former chief legal officer at Twitter; Yoel Roth, former global head of trust and safety; and the former employee Anika Collier Navaroli attend the hearing. Photograph: Evelyn Hockstein/Reuters

In that report, the Post said it received a copy of a laptop hard drive from Donald Trump’s then-personal attorney, Rudy Giuliani, that Hunter Biden had dropped off 18 months earlier at a Delaware computer repair shop and never retrieved. Twitter initially blocked people from sharing links to the article for several days, citing concerns over misinformation and spreading a report containing potentially hacked materials.

In opening statements on Wednesday, the former Twitter staffers described the process by which the story was blocked. While the company explicitly allowed “reporting on a hack, or sharing press coverage of hacking”, it blocked stories that shared “personal and private information – like email addresses and phone numbers” – which the Post story appeared to include. The platform amended these rules following the Biden controversy, and the then CEO, Jack Dorsey, later called the company’s communications about the Post article “not great”.

Roth, the former head of safety and integrity, said on Wednesday that Twitter acknowledged that censoring the story was a mistake.

“Defending free expression and maintaining the health of the platform required difficult judgment calls,” he said. “There is no easy way to run a global communications platform that satisfies business and revenue goals, individual customer expectations, local laws and cultural norms and get it right every time.”

men in congressional chamber
Yoel Roth prepares to testify. Photograph: Jim Lo Scalzo/EPA

Elon Musk, who purchased the company last year, has since shared a series of internal records, known as the Twitter Files, showing how the company initially stopped the story being shared, citing concerns from the Biden campaign, among other factors.

Republican theories that Democrats are colluding with big tech to suppress conservative speech have become a hot button issue in Washington, with congress members using various tech hearings to grill executives. But experts say claims of anti-conservative bias have been disproven by independent researchers.

“What we’ve seen time and again is that companies are de-platforming people who are spreading racism and conspiracy theories in violation of the company’s rule,” said Jessica J González, co-chief executive officer of the civil rights group Free Press.

“The fact that those people are disproportionately Republicans has nothing to do with it,” she added. “This is about right or wrong, not left or right.”

Musk’s decision to release information about the laptop story comes after he allowed the return of high-profile figures banned for spreading misinformation and engaging in hate speech, including the former president. The executive has shared and engaged with conspiracy theories on his personal account.

Republican lawmakers seem to have found an ally in Musk, and repeatedly praised him during Wednesday’s proceedings. The rightwing congresswoman Marjorie Taylor Greene used her time on the floor to personally attack the former Twitter employees and complain about her own account, which was suspended for violating the platform’s policies on coronavirus misinformation.

“I’m so glad you’ve lost your jobs,” she said. “I am so glad Elon Musk bought Twitter.”

man in front of image of new york post with headline 'biden secret emails'
The oversight committee chairman, James Comer, a Republican, makes opening remarks. Photograph: Jemal Countess/UPI/Rex/Shutterstock

But Democrats on Wednesday used their time in the House to explore how the Trump administration engaged with Twitter, revealing that the former president himself tried to interfere with content decisions.

In response to questioning from the new representative Maxwell Frost of Florida, the former Twitter content moderation executive Navaroli confirmed that in 2019 Trump tried to have an insulting tweet from internet personality Chrissy Teigen removed from the platform. In the tweet, which was read for the record, Teigen referred to Trump as a “pussy ass bitch”. Twitter denied the White House’s request, and it remains online today.

Representative Alexandria Ocasio-Cortez further sought to disprove bias against conservative speech on Twitter when she asked about an instance in 2019, when a tweet from Trump including hate speech was kept online despite violating platform policies.

The former president told Democratic congresswomen to “go back” to their countries, a clear violation of Twitter’s policies regarding abuse against immigrants, but was not penalized, Navaroli confirmed, and the rules were changed.

“So Twitter changed their own policy after Trump violated it to accommodate his tweets?” Ocasio-Cortez said. “So much for bias against the rightwing on Twitter.”

The White House has sought to discredit the Republican investigation into Hunter Biden, calling them “divorced-from-reality political stunts”. Nonetheless, Republicans now hold subpoena power in the House, giving them the authority to compel testimony and conduct an aggressive investigation.

In opening statements at Wednesday’s hearing, Democratic representative Jamie Raskin of Maryland expressed frustration that the first tech-focused panel of the session is focused on the Hunter Biden story, which he called a “faux scandal”. He said private companies under the first amendment are free to decide what is allowed on their platforms.

“Silly does not even begin to capture this obsession,” he said of the laptop story. “What’s more, Twitter’s editorial decision has been analyzed and debated ad nauseam. Some people think it was the right decision. Some people think it was the wrong decision. But the key point here is that it was Twitter’s decision.”

The Associated Press contributed reporting



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